Business Analyst (PL869)

Location: Canada

Client: Consulting Client

Contract Duration: 12 months contract

Experience supporting complex business transformation, service-delivery, or technology modernisation initiatives.

Overview

Our consulting client is seeking a Business Analyst to support strategic business and technology initiatives within the Children, Youth & Social Services Cluster. The organisation is improving the processes, systems, and service capabilities that support programs for children, youth, families, and communities. This role will play a key part in analysing business needs, documenting requirements, and supporting the delivery of practical, user-centred solutions across a complex service and technology landscape.

The ideal candidate will possess strong business analysis expertise, hands-on requirements elicitation and documentation experience, and a solid understanding of process analysis, stakeholder engagement, and solution delivery. This individual will work closely with program teams, product owners, project managers, technical teams, and business stakeholders to deliver high-quality outcomes within a complex and evolving environment.

Key Responsibilities

• Lead and facilitate requirements-gathering activities with business, program, and technical stakeholders.
• Analyze current-state processes, identify gaps and opportunities, and document future-state business requirements.
• Translate business needs into clear, delivery-ready artifacts, including user stories, acceptance criteria, process flows, use cases, and data requirements.
• Collaborate with Product Owners, Project Managers, Solution Architects, Developers, and QA teams to support solution design and delivery.
• Support business-process improvement and service-modernisation initiatives across the Children, Youth & Social Services portfolio.
• Make use of an Agentic approach to requirements analysis and documentation, ensuring outputs meet established delivery standards.
• Support incident, defect, change, and enhancement activities by assessing business impact, clarifying scope, and documenting requirements.
• Participate in testing, User Acceptance Testing (UAT), release planning, and business-readiness activities.
• Develop and maintain business analysis documentation, knowledge articles, process documentation, and stakeholder communications.
• Identify risks, dependencies, assumptions, and process impacts; escalate concerns to appropriate project or delivery leads.
• Work closely with program and business teams to understand service needs and deliver fit-for-purpose solutions.
• Contribute to delivery best practices, continuous-improvement activities, and documentation standards.

Business

Job requirements

MUST HAVE at least 5+ years of proven hands-on Business Analysis experience.

Required Qualifications

• 5+ years of proven Business Analysis experience in technology, consulting, public sector, or a complex service-delivery environment.
• Strong requirements-gathering, process-analysis, and stakeholder-management skills.
• Experience developing user stories, acceptance criteria, process maps, and business requirements.
• Experience supporting enterprise applications and Agile or hybrid delivery teams.
• Strong communication, facilitation, and problem-solving abilities.

Preferred Qualifications

• Experience in children’s services, youth services, social services, human services, health, education, or government.
• Experience with case-management or service-delivery systems.
• Experience with Azure DevOps, Jira, Confluence, ServiceNow, Visio, or Power BI.
• Exposure to privacy, accessibility, change-management, or modernisation initiatives.

Key Skills & Experience

• Business Analysis
• Requirements Documentation
• Business Process Mapping
• Stakeholder Collaboration
• UAT & Release Support
• Agile Delivery
• Process Improvement