Business Analyst / Process Improvement Specialist

About the Role

We are looking for a Business Analyst & Process Improvement Specialist to analyze business processes, identify operational gaps, gather business requirements, and drive process improvements across the organization.

The ideal candidate will have strong analytical and problem-solving skills, experience in business process analysis, requirements gathering, process mapping, stakeholder management, and data-driven decision-making, with the ability to translate business needs into practical solutions.

Key Responsibilities

Analyze existing business processes and identify gaps, bottlenecks, inefficiencies, and improvement opportunities.

• Conduct AS-IS and TO-BE process analysis and develop optimized workflows.
• Gather, analyze, document, and validate business requirements from stakeholders.
• Conduct stakeholder interviews, workshops, discussions, and requirement-gathering sessions.
• Prepare and maintain BRDs, FRDs/FSDs, SRS, user stories, process flows, use cases, SOPs, and requirement documentation.
• Perform gap analysis, impact analysis, root cause analysis, and process analysis.
• Develop process maps, workflows, flowcharts, and other visual documentation.
• Work closely with business, operations, technology, and other cross-functional teams to understand business challenges and implement solutions.
• Identify opportunities for process standardization, automation, cost reduction, time reduction, and productivity improvement.
• Define and monitor KPIs and performance metrics to measure process effectiveness.
• Analyze business and operational data to identify trends, issues, and opportunities for improvement.
• Prepare MIS reports, dashboards, management reports, and business insights as required.
• Support implementation of new processes, systems, and business solutions.
• Track process changes and measure the impact of implemented improvements.
• Identify potential risks and dependencies associated with proposed process changes.
• Support User Acceptance Testing (UAT), implementation, and post-implementation review where required.
• Prepare SOPs and process documentation to ensure consistent adoption of improved processes.
• Communicate findings, recommendations, and improvement plans to management and relevant stakeholders.

Requirements

• Bachelor's degree in Business Administration, Business Analytics, Finance, Computer Science, Engineering, Operations, or a related field.
• 2–5 years of experience in Business Analysis, Process Improvement, Business Operations, Consulting, or a related role.
• Strong hands-on experience in business process analysis and improvement.
• Experience in requirements gathering and stakeholder management.
• Strong understanding of AS-IS / TO-BE process mapping and gap analysis.
• Experience creating process flows, workflows, SOPs, BRDs, FRDs/FSDs, SRS, or user stories.
• Strong analytical and problem-solving skills.
• Good knowledge of MS Excel, including Pivot Tables, formulas, lookups, data analysis, and reporting.
• Experience with process mapping/documentation tools such as Visio, Lucidchart, Draw.io, or similar tools is preferred.
• Knowledge of Jira, Confluence, Azure DevOps, or similar project management tools is an advantage.
• Basic knowledge of SQL / data analysis is an advantage.
• Strong communication and presentation skills.
• Ability to work independently as well as collaborate with cross-functional teams.
• Strong attention to detail with a structured and data-driven approach.

Preferred Skills

Business Analysis | Process Improvement | Process Mapping | AS-IS / TO-BE | Gap Analysis | Requirements Gathering | Stakeholder Management | Root Cause Analysis | SOP Development | BRD | FRD/FSD | SRS | User Stories | UAT | MS Excel | MIS Reporting | Data Analysis | SQL | Visio | Lucidchart | Draw.io | Jira | Confluence

What We Offer

• Opportunity to work on business transformation and process improvement initiatives.
• Exposure to multiple business functions and operational processes.
• Opportunity to work closely with management and cross-functional teams.
• A role with scope to contribute directly to process efficiency and business performance.

Pay: ₹18,000.00 - ₹23,000.00 per year

Application Question(s):

• How many years of experience do you have in Business Analysis / Process Improvement?
• What is your current salary and expected salary?
• What is your notice period, and how soon can you join if selected?

Work Location: In person