Business Analyst - System Ticketing Platform

Overview

• Ventra Health is seeking a Program Management Analyst with excellent analytical, communication and software skills to support the design, implementation, and management of new business systems and processes used by a wide range of Ventra Stakeholders.

Responsibilities

• Work with the business to gather information and develop system requirements and mockups for key workflows

• Work with the business to gather information and develop system requirements and mockups for reports and dashboards

• Work with vendor teams to assist in the design and build of rule-based workflows, automation, reporting packages, and dashboards

• Understand business processes and produce process flow diagrams

• Liaise with the business to help understand and answer system related questions and troubleshoot issues

• Prioritize and manage a significant volume of escalation inflow, ensuring issues are triaged, routed and resolved in a timely manner

• Manage reporting and dashboards to ensure continuous transparency to stakeholders at various levels

• Adapt system configurations based on identified business needs

• Coordinate testing scenarios for system changes and enhancements and work with teams to move changes to production

• Ensure proper change management for system changes as well at attend Governance meetings.

• Performs special projects and other duties as assigned

Qualifications

• High School Diploma or GED

• Bachelor’s or equivalent training

• At least three (3) years of Business Analyst experience. Must include experience working within a high performing reporting team

• One to two (1-2) years of computer support experience, preferred.

• Knowledge of Monday.com or equivalent system ticketing platform preferred.