Business Analyst – Telecommunications / BSS

Role Overview

We are seeking a Business Analyst to support telecommunications system projects and ongoing enhancements. You will work with customers, business stakeholders and technical teams to translate business needs into functional requirements and support testing, deployment and post-launch operations.

Key Responsibilities

Gather, analyse and document business requirements through stakeholder discussions, workshops and reviews.

Prepare business requirements documents, functional specifications, process flows and solution documentation.

Analyse telecommunications business processes covering customer relationship management, product catalogues, billing, payments, dunning and prepaid services.

Assess change requests, identify system impacts and coordinate with solution architects, developers and testers on delivery.

Review existing systems and support data migration planning, mapping and validation.

Support System Integration Testing (SIT) and User Acceptance Testing (UAT), including test scenario preparation, defect investigation and resolution tracking.

Coordinate release activities, system cutover, go-live readiness and post-implementation support.

Investigate production issues, assess business impact and work with technical teams to restore normal operations.

Maintain requirements traceability, project documentation and stakeholder updates throughout the delivery lifecycle.

Requirements

Degree in Information Technology, Computer Science, Engineering, Business or a related discipline, or equivalent relevant experience.

At least 3 years of experience in business analysis, functional consulting or IT solution delivery.

Experience with telecommunications Business Support Systems (BSS), particularly CRM, billing, payments, collections or prepaid services.

Ability to translate business needs into clear functional requirements and practical system solutions.

Experience supporting SIT, UAT, change requests and production releases.

Strong analytical, problem-solving, documentation and stakeholder management skills.

Ability to work independently and coordinate effectively across business and technical teams.

Experience with legacy system migration, cutover and telecommunications transformation projects will be an advantage.

Working Arrangements and Availability

Shift work is required, with schedules assigned according to project and operational needs.

Work outside normal office hours, including evenings and overnight deployment or maintenance windows, is required when scheduled.

Weekend standby duty is required on a rostered basis to support production incidents, releases and critical project activities.

During assigned standby periods, employees must remain contactable and be available to provide remote support or attend on-site when required.

Actual shift hours, standby rosters and response expectations will be communicated by the reporting manager.

WHALE CLOUD SINGAPORE PTE. LTD.