Business Analyst(Software Solutions）

Key Responsibilities

• Gather and analyse business requirements from customers and stakeholders.
• Conduct requirement gathering sessions and document business processes.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Work closely with Product Owners and the Development team to define product features and enhancements.
• Assist in product planning, feature prioritisation, and backlog management.
• Analyse customer feedback and propose product improvements.
• Coordinate UAT, manage issue tracking, and support product releases.
• Prepare documentation including BRD, FRS, process flows, and user guides.
• Support software implementation and customer onboarding.
• Collaborate with Sales and Customer Success teams to understand market needs.

Requirements

• 2–5 years of Business Analyst experience in software development.
• Experience in HRMS, Payroll, POS, CRM, ERP or SaaS products.
• Strong requirement gathering and stakeholder management skills.
• Experience writing BRD, FRS, user stories and process flows.
• Familiar with Agile/Scrum methodology.
• Experience with Jira, Confluence or Azure DevOps is preferred.
• Basic understanding of product lifecycle is an advantage.