Business & Operations Manager

Role & Responsibilities

Business & Operations Manager E-commerce / Fashion

Deevaz is looking for a hands-on and commercially driven Business & Operations Manager to take ownership of the day-to-day business operations and drive growth across online and offline sales channels.

The candidate will be responsible for managing e-commerce, sales, inventory, vendors, fulfilment, team coordination and overall business execution.

Key Responsibilities

• Take end-to-end ownership of Deevaz's online and offline business operations.
• Manage e-commerce marketplaces including Amazon and other relevant marketplaces, as well as the Deevaz website.
• Manage Amazon Seller Central, including product listings, catalogue, pricing, inventory, promotions, orders, returns and account health.
• Drive online sales through marketplace and D2C channels and identify opportunities for revenue growth.
• Develop and manage offline sales, exhibitions, pop-ups, retail opportunities and bulk/corporate sales.
• Monitor daily, weekly and monthly sales performance and work towards achieving business targets.
• Manage inventory, stock availability, warehouse operations, order processing, packing and dispatch.
• Identify fast-moving, slow-moving and ageing inventory and take corrective action.
• Coordinate with manufacturers, suppliers, vendors, logistics partners and other service providers.
• Manage production follow-ups, purchase requirements and timely availability of products.
• Lead and manage the Deevaz team, allocate responsibilities, monitor performance and ensure timely execution.
• Coordinate with marketing and creative teams for product launches, promotions, campaigns and content requirements.
• Monitor customer complaints, returns, exchanges, cancellations and other customer experience issues.
• Prepare and maintain sales, inventory, marketplace and business MIS reports.
• Analyse product-wise and channel-wise sales, margins and profitability and provide actionable insights.
• Identify operational gaps and implement processes to improve efficiency, reduce errors and control costs.
• Take ownership of day-to-day problems and proactively develop solutions without requiring constant supervision.
• Work closely with the Founder to translate business plans and priorities into execution.

Preferred Candidate Profile

• 4-7 years of experience in e-commerce, D2C, fashion, apparel, retail or consumer brands.
• Hands-on experience with Amazon Seller Central and marketplace management is strongly preferred.
• Experience in online and offline sales management.
• Strong understanding of inventory, order fulfilment, vendor management and business operations.
• Experience managing and coordinating teams.
• Good knowledge of MS Excel / Google Sheets and MIS reporting.
• Strong commercial understanding of sales, margins, inventory and profitability.
• Excellent communication, coordination and negotiation skills.
• Highly organised, proactive and comfortable managing multiple responsibilities.
• Should be a hands-on problem solver who takes ownership rather than waiting for instructions.
• Experience with Shopify, Flipkart, Myntra, digital marketing or performance marketing will be an advantage.
• Fashion/apparel industry experience will be preferred but is not mandatory for a strong e-commerce/D2C candidate.

What We Are Looking For

We are looking for someone who can take ownership of the business rather than simply manage individual tasks.

The ideal candidate should be able to identify a problem, analyse the situation, propose a solution and drive it through to completion.