Business & Oversight Manager

Manager, Business and Oversight — Superannuation Trustee

Newly created role | Sydney preferred (Melbourne considered) | Hybrid — 2 days in office

Our client is a growing financial services business building out its Superannuation Trustee function. As part of this uplift, they're creating a new Manager, Business and Oversight role within their Office of the Trustee, a 2nd line function providing independent oversight and assurance over the material service providers that support the Trustee's obligations.

This is a genuine build-and-run opportunity: you'll help shape the frameworks and processes for a newly formed team, while also getting your hands dirty in the day-to-day oversight of a material service provider portfolio.

What you'll do

• Support the SPS 515 member outcomes assessment — coordinating inputs from service providers and internal stakeholders, analysing metrics and reporting results, and helping prepare papers for management and trustee committees
• Lead detailed reviews of material service providers against the oversight framework, assessing CPS 230 preparedness including incident management, business continuity and disaster recovery testing
• Support operational risk and financial resilience (ORFR) obligations, ensuring incidents, control weaknesses and remediation actions are documented, escalated and tracked to resolution
• Contribute to product governance — reviewing product change proposals and service provider impacts against DDO obligations, and monitoring Target Market Determinations for triggers and breaches
• Review service provider controls over member communications and disclosures, and oversee resolution of any related issues or incidents

What you'll bring

• Relevant tertiary qualifications in business, commerce, law, finance, risk or governance
• Experience in superannuation, a trustee office, risk, governance, oversight, audit or service provider management — ideally within an APRA-regulated environment
• Working knowledge of SPS 515, CPS 230, operational risk frameworks, member outcomes and product governance requirements
• APRA experience is essential; ASIC exposure highly regarded
• FAR (Financial Accountability Regime) experience is a plus
• Strong analytical and issue-management skills, with the ability to interpret service provider data and drive practical remediation
• Sound judgement and the confidence to constructively challenge service providers and senior stakeholders while maintaining collaborative relationships

What's on offer

A competitive package plus a discretionary bonus, with genuine scope to shape a brand-new function inside a maturing trustee office.