Business & Technology Coordinator

Company
Our client is growing their internal Data & Analysis team to 6 with this newly created entry-level Business & Technology Coordinator role, sitting within a small data and systems team in an FMCG distribution environment. This is a hands-on, varied position designed for someone who is curious, organised, and eager to grow.
  
You will be the connective tissue between our systems and our people, our managed services partner for IT, and our other external partners — keeping things running smoothly day-to-day while building a strong foundation in business analysis over time. Covering everything from making sure that technology and systems are working to automation and improvement projects, this role supports critical systems and builds towards understanding them deeply.

Snap-shot of Responsibilities;

• Act as the first point of contact for day-to-day technology queries and issues from the team
• Triage and translate support tickets to our partners
• Maintain working knowledge of our key systems and tools – understand how to get things back online when things go wrong and they break
• Support the team in onboarding new tools and systems
• Escalate technical issues appropriately
• Support the team building out process documentation and standard operating procedures
• Partner management and Continuous improvement support activities
• Identify opportunities for automations, system improvements and enhancements and raise them for consideration and approval

Skills & Experience;

• Organised and reliable – you follow through on things, keep track of moving parts, and people can count on you
• Curious and a quick learner – you enjoy figuring out how things work and aren’t put off by new systems or tools
• Technologically adept – you are comfortable with new technology, systems and learning how they work
• A clear communicator – both written and verbal; you can explain a technical issue in plain language
• Detail oriented without losing sight of the bigger picture
• Comfortable working across different tasks and switching context during the day
• Collaborative and personable – you enjoy working as part of a small team

Optional / nice to have

• Some exposure to process documentation or project coordination
• Experience using ticketing or helpdesk systems
• A background or qualification in business, IT, or a related field

This organisation is about their people, providing an environment to professionally develop your career goals, learn as you go whilst you bring the key traits of - Detail-oriented, Curious, Resourceful, Positive and Persistent.