Business Application Administrator (Salesforce)

Job Summary

We are looking for a Business Applications Administrator / Business Analyst with strong Salesforce administration experience and a solid understanding of business processes and application management.

The role combines business-facing analysis and stakeholder partnership with hands-on responsibility for Salesforce administration, application support, testing, release management, data quality, and continuous improvement.

The ideal candidate is a proactive problem solver who can move comfortably between understanding the business problem, defining the right solution, configuring the application, testing the change, and supporting its adoption.

Key Responsibilities

• Partner with business stakeholders to understand business needs, challenges, and process gaps across functions.
• Conduct requirement-gathering sessions, stakeholder discussions, and discovery meetings to understand current and future business requirements.
• Translate business requirements into clear functional requirements, user stories, process flows, and solution specifications.
• Analyze existing business processes and identify opportunities to improve efficiency, automation, data quality, user experience, and scalability.
• Work with stakeholders to evaluate different solution options and recommend the most appropriate application or process change.
• Identify root causes of business and system issues rather than addressing only the immediate symptoms.
• Collaborate with technical and cross-functional teams to ensure requirements are clearly understood and solutions meet business expectations.
• Support process mapping, impact analysis, gap analysis, and change assessment for new initiatives and application enhancements.
• Act as a bridge between business users and technology teams throughout the solution lifecycle.
• Continuously identify opportunities to simplify processes, eliminate manual work, and improve the overall employee/user experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.