Business Application and ERP Manager

Job Descrip�on — Business Applica�ons & ERP Manager

Department: Informa�on Technology

Primary Focus: Enterprise Applica�ons, ERP, SaaS Governance & Business Systems

Job Summary

The Business Applica�ons & ERP Manager is responsible for the overall management,

administra�on, op�miza�on, security, and lifecycle of the company’s business applica�ons, ERP

pla�orms, cloud produc�vity systems, and so�ware subscrip�ons.

The role serves as the primary technical and func�onal owner of enterprise business systems,

ensuring that applica�ons effec�vely support Finance, Accoun�ng, Warehouse, Retail, HR,

Opera�ons, and other business func�ons.

The posi�on will also act as the primary liaison between internal stakeholders and third-party

so�ware vendors, ensuring system requirements, integra�ons, licensing, contracts, security,

support, and costs are properly managed.

Key Responsibili�es

Area Responsibili�es

ERP & Accoun�ng

Systems

Manage and support NetSuite and/or Microso� Dynamics, including

user access, configura�on, workflows, integra�ons, troubleshoo�ng,

upgrades, and coordina�on with Finance and Accoun�ng.

Warehouse

Management System

Own the technical administra�on and support of Anchanto, including

warehouse workflows, system integra�ons, user management, issue

resolu�on, and vendor coordina�on.

Point-of-Sale System

Manage and support ZENPOS across retail opera�ons, including

configura�on, integra�ons, deployment requirements, incident

resolu�on, upgrades, and vendor escala�on.

Google Workspace &

Microso� 365

Administer enterprise produc�vity pla�orms, including account

provisioning, licensing, access permissions, security configura�ons,

email, collabora�on tools, and subscrip�on management.

HRIS

Coordinate with HR in managing the company’s HRIS, including system

administra�on, user access, integra�ons, vendor support, system

improvements, and data-related requirements.

Area Responsibili�es

AI Pla�orms &

Subscrip�ons

Maintain governance and inventory of approved AI tools and

subscrip�ons, including licensing, access, u�liza�on, cost, security,

renewal, and appropriate business use.

Business Applica�on

Management

Maintain centralized ownership and documenta�on of all company

so�ware, SaaS pla�orms, applica�ons, licenses, subscrip�ons, system

owners, administrators, renewal dates, and dependencies.

System Integra�on

Ensure appropriate integra�on and data flow between ERP, WMS, POS,

HRIS, produc�vity pla�orms, and other business systems. Coordinate

technical integra�on projects with vendors and internal stakeholders.

User Access &

Security

Establish role-based access controls, approval workflows, periodic

access reviews, account provisioning/deprovisioning, MFA

requirements, and applica�on security standards.

Vendor & Contract

Management

Technically review third-party so�ware contracts, proposals, SLAs,

licensing arrangements, implementa�on requirements, security

considera�ons, and renewal terms before endorsement or approval.

License &

Subscrip�on

Management

Monitor so�ware licenses and subscrip�ons to prevent unnecessary

spending, duplicate subscrip�ons, unused licenses, unauthorized

applica�ons, and unexpected renewals.

Applica�on Support &

Incident Management

Lead troubleshoo�ng and escala�on of business-cri�cal applica�on

incidents and coordinate with vendors un�l service restora�on and

root-cause resolu�on.

Change & Release

Management

Manage applica�on upgrades, configura�on changes, patches,

integra�ons, tes�ng/UAT, deployment planning, rollback procedures,

and user communica�on.

Business Process

Improvement

Work with department heads to iden�fy inefficient manual processes

and recommend system improvements, automa�on, integra�on, or

workflow enhancements.

Documenta�on &

Governance

Maintain applica�on inventories, architecture/integra�on

documenta�on, SOPs, administrator records, access matrices, vendor

contacts, renewal schedules, and system change records.

Area Responsibili�es

Business Con�nuity Ensure cri�cal applica�ons have appropriate backup, recovery, vendor

escala�on, con�nuity, and con�ngency procedures.

Repor�ng &

Management

Provide regular reports covering applica�on availability, incidents,

licenses, subscrip�ons, vendor performance, costs, projects, risks, and

system improvement ini�a�ves.

Core Systems Under Ownership

The ini�al applica�on por�olio should include Anchanto WMS, NetSuite / Microso� Dynamics,

ZENPOS, Google Workspace, Microso� 365, HRIS pla�orms, approved AI subscrip�ons, and

other third-party SaaS/business applica�ons adopted by the organiza�on.

The por�olio should expand as new systems are introduced.

Recommended KPIs

KPI Suggested Target

Cri�cal Business Applica�on Availability ≥99.5%

Cri�cal Applica�on Incident SLA Compliance ≥95%

User Access Provisioning/Deprovisioning

Compliance ≥95% within SLA

So�ware License & Subscrip�on Inventory

Accuracy ≥98%

Unauthorized / Unaccounted So�ware

Subscrip�ons 0 cri�cal cases

Scheduled Access Review Comple�on 100%

So�ware Renewal Review Before Expira�on 100% within 30–60 days

Cri�cal Applica�on Documenta�on Comple�on 100%

Vendor SLA Compliance ≥95%

Applica�on Change / Deployment Success Rate ≥95%

KPI Suggested Target

Cri�cal System Security Findings Remediated 100% within agreed �meline

Applica�on Cost Op�miza�on Tracked annually with documented

savings/avoidance

Qualifica�ons

Bachelor’s degree in Informa�on Technology, Computer Science, Informa�on Systems,

Business Systems, or a related field, with preferably 5+ years of experience in ERP, enterprise

applica�ons, SaaS administra�on, systems implementa�on, or IT opera�ons and at least 2 years

in a lead or managerial capacity.

Experience with ERP systems such as NetSuite or Microso� Dynamics is highly desirable.

Experience suppor�ng WMS, POS, HRIS, Google Workspace, Microso� 365, system

integra�ons/APIs, iden�ty and access management, SaaS licensing, and vendor management

would be highly relevant.

The candidate should have strong business process analysis, project management,

troubleshoo�ng, vendor nego�a�on, documenta�on, stakeholder management, and data-

driven decision-making skills.

Pay: Php50,000.00 - Php100,000.00 per month

Work Location: In person