Business Application Manager

Business Applications Manager

What you’ll discover

• Inclusive culture and career growth opportunities
• Global Organization which collaborates across U.S., Canada, Europe, Australia and India
• Challenging, collaborative, and team-based environment

What you’ll do

The TJX Global Sourcing and Procurement (GS&P) organization is a trusted partner to our myriad of business functions. Responsible for overseeing the selection, implementation, and optimization of technology & automation that support core business functions. This role ensures that technology aligns with strategic goals, improves operational efficiency, and delivers seamless user experience across departments.

• Develop and maintain a multi-year roadmap for procurement-related technologies (e.g., sourcing platforms, contract management, supplier portals).
• Align technology initiatives with procurement goals and broader enterprise IT strategy.
• Oversee selection, implementation & maintenance of business applications to align with organizational objectives, ensuring smooth operations and efficiency
• Analyze business processes, gather requirements, and recommend system enhancements or new software to improve productivity.
• Collaborate with procurement stakeholders to understand business needs and translate them into functional and technical requirements.
• Prioritize enhancements, fixes, and new capabilities based on business impact, urgency, and resource availability.
• Manage timelines for application upgrades, implementations, and integrations.
• Ensure projects stay on track and meet milestones, coordinating with IT, suppliers, and business users.
• Act as a liaison between procurement teams and IT to ensure mutual understanding of goals, constraints, and expectations.
• Facilitate communication during issue resolution, testing phases, and deployment.
• Ensure user feedback is captured and incorporated into system improvements.
• Ensure procurement systems comply with internal policies, data governance standards, and external regulations.
• Support audit and reporting needs through system capabilities.
• Support user adoption through training, documentation, and change management initiatives.
• Help users understand new features and processes resulting from system changes.
• Develop user training materials, facilitate sessions, and maintain documentation to support end-users.

What you’ll need

• Demonstrated capacity to manage multiple priorities and working in a fast-paced environment and deliver high quality products under tight timelines.
• Excellent interpersonal skills with ability to influence business partners, to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor.
• Demonstrated leadership skills with the ability to act as a collaborative partner with leadership and positively influence outcomes.
• Strong business writing skills with ability to write clearly and concisely, ability to respond effectively to sensitive inquiries, ability to write standard operating procedures and other business documents.
• Ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions, revise business strategies to support the vision of the organization.
• Excellent cross-functional collaboration and change management skills
• Experience with agile methodologies
• Demonstrated expertise in ERP systems, including customizations, system integrations, and upgrade management.
• Proficient in using collaboration and project tracking tools such as Confluence and JIRA to support agile workflows and documentation.
• Deep understanding of enterprise software ecosystems, application lifecycle management, and strategies for optimizing business processes.

Minimum Qualifications

• Bachelor’s degree in business administration, computer science, IT, Software Engineering, or a related field.
• Minimum of 5 years of experience managing business applications, with the ability to foster strong stakeholder engagement and provide well‑informed product‑feature recommendations; exposure to procurement systems is a plus but not required.
• Optional certifications include PMP, CSM, or vendor-specific credentials