Business Application Support Specialist

该职位来源于猎聘 Reporting to the local IS Manager. Being part of a worldwide team in charge of our Business Applications portfolio (such as ERP, CRM, APS, etc) the person will enhance overall efficiency of LEM Business Core Processes knowing that we are modernizing our IS landscape.

He/She will be responsible for providing first- and second-level support for Microsoft Dynamics 365 modules (such as Finance & Operations and integrated systems), working closely with internal customer departments and other IS team members. He/She will ensure that incidents and service requests are resolved efficiently and in alignment with Group IS strategy and policies, contributing to the continuous improvement of business application support processes.. In our international environment, the ability to standardize and streamline support processes across departments is essential. We are looking for a business-oriented team player who is comfortable working in a multicultural company and can act as a bridge between business needs and technical resolution, particularly in the context of Microsoft Dynamics 365 modules and related systems. Her/his main tasks will be related to:

• Provide first and second-level support for Microsoft Dynamics 365 (Finance & Operations, and integrated systems), resolving incidents escalating from the business.
• Troubleshoot and analyze complex application issues, identifying root causes and implementing effective solutions.
• Collaborate with business users and owners, functional consultants, application owners, and technical teams to ensure timely resolution of system issues.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Support system upgrades, patches, and configuration changes, ensuring minimal disruption to business operations.
• Document solutions, create knowledge base articles, and contribute to continuous improvement of support processes.
• Assist in user training and onboarding for new features or modules.
• Ensure compliance with internal IT policies, data security standards, and change management procedures The profile:
• Strong knowledge of Microsoft Dynamics 365 modules and architecture.
• Experience with LCS (Lifecycle Services) and Azure DevOps.
• Proficiency in troubleshooting, root cause analysis, and incident management.
• Excellent communication and stakeholder management skills.
• Ability to work in a cross-functional and international team environment.Natural and efficient team player.
• Ability to communicate in spoken and written English is a must
• Experience in International and / or Industrial company is a plus