Business Applications Analyst

• analyzing current system processes
• designing functional requirements
• developing work schedules to ensure applications operate within set timelines
• providing system training and first-level application support to users
• system monitoring and reporting aimed at process improvements to enhance operational availability and reliability
• Diagnosing and troubleshooting IT issues through root cause analysis
• Tracking problem statuses and updating users on incident progress
• The analyst must maintain technical procedures and documentation
• Collaborate with cross-functional teams to resolve incidents promptly
• Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk.

Skills & Requirements

• Bachelor’s Degree or Diploma in Computer Science or a related field.
• 2 Years experience in application support and implementation with proven skills in problem-solving and ticket management using IT service management tools
• Fluent in English (reading, writing, and speaking) and holds an A Experience managing external vendor escalation and performance preferred.
• Effective communication skills are essential for interacting with both technical teams and end users
• Strong sense of teamwork, integrity, self-motivation, a positive attitude
• Innovative approach to problem-solving
• Good knowledge of application design principles, design patterns, and software development life cycles (SDLC).

Additional skills include

• Experience with Microsoft platforms such as Power BI, SharePoint, PowerApps, and SQL Server
• Experience in project management, user acceptance testing (UAT), and software deployment