This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution.

Responsibilities

System Administration

• Provide day-to-day user support for assigned business applications.
• Assist with testing, documentation, and user communications.
• Investigate issues and escalate unresolved problems.
• Complete routine user setup and configuration updates following established procedures.

Business Intelligence

• Run, maintain, and update standard reports.
• Use existing queries and report templates with basic modifications.
• Help maintain reporting accuracy, consistency, and accessibility across departments.

Process & Data Improvement

• Document current procedures and identify issues for management review.
• Follow established data standards and report data-quality concerns.
• Assist with improvement and implementation projects as assigned.

User Support and Training

• Assist training new users using company systems and best practices.
• Support user adoption of new systems and technologies.
• Provide help desk support across the main ERP systems.
• Provide helpdesk support for Microsoft suite.
• Provide occasional hardware and workstation support.

Qualifications

• Willingness to learn SQL, Crystal Reports, and ERP functionality.
• Basic to Intermediate proficiency with Microsoft O ice.
• Excellent problem-solving and critical thinking skills.
• Demonstrated logical and analytical thinking.
• E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets.
• Ability to stay highly organized while managing multiple support requests.
• Ability to adapt to changing priorities and business needs.
• Ability to travel as needed.
• Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals.