Business Architect

Cloud for Good is seeking a Business Architect to lead business analysis and solution design on Salesforce implementations for nonprofit organizations. You will be the bridge between what a client needs and what the platform can do: running discovery, shaping the solution, and making sure what the team builds delivers measurable results for the clients mission.

You will be responsible for designing scalable Salesforce solutions that align business processes, platform capabilities, and client objectives. Typical projects include solutions built on/with Nonprofit Cloud, Sales, Service, and Experience Cloud, Flow, Experience Sites, and AppExchange applications that extend the Salesforce Platform. You will partner with Solution Architects, developers, and configurators, and work alongside the Project Manager to keep delivery on track.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Required Qualifications and Education Requirements

Salesforce Administrator and Nonprofit Cloud Consultant certifications

3+ years of hands-on Salesforce implementation experience across multiple organizations and clouds

Lead business analyst and lead solution designer on at least one Salesforce implementation over $1M

Extensive hands-on configuration experience, including building Flows, with strong data model and solution design skills

Experience leading discovery, gathering requirements, and writing user stories in an Agile delivery environment

Knowledge of Salesforce products, features, and platform limits for solution design

Understanding of Salesforce environment management, deployment processes, and release coordination (Gearset experience a plus)

Knowledge of nonprofit business processes such as gift processing, accounting, moves management, and program management

Strong consulting skills, including clear written and verbal communication, presentation, and time management

Preferred Nonprofit Cloud implementation experience

Experience migrating clients from NPSP to Nonprofit Cloud

Experience leveraging AI tools to improve discovery, requirements gathering, solution design, documentation quality, and delivery efficiency

Salesforce Solution Architect specialization certifications

Working knowledge of Apex or Lightning Web Components (development not required)

Experience designing integrations with payment processors, marketing tools, or finance systems

Hands-on Experience With Agentforce Or Other Salesforce AI Features Key Responsibilities

Discover and Define

Lead the business analysis and solution design for 12 concurrent Salesforce implementations

Facilitate productive discovery sessions with large stakeholder groups, keeping conversations on track to meet session goals

Visualize and diagram complex business processes in a format every stakeholder can understand and act on

Develop and leverage user personas to inform solution design, prioritization, and user adoption strategies

Write user stories, acceptance criteria, and detailed proposed solutions

Design the Solution

Translate client goals and business strategy into scalable Salesforce solutions, including data models and processes that support multiple user groups and organizational objectives

Analyze and redesign business processes to improve efficiency, usability, and organizational outcomes

Partner with the Solution Architect, developers, and configurators to choose the right approach for each requirement

Support data migration mapping and reporting needs so clients can measure their impact from day one

Align Stakeholders

Manage stakeholder expectations and build alignment across business, technical, and executive audiences throughout the project lifecycle

Build trusted advisor relationships with client stakeholders through reliability, transparency, and proactive communication

Evaluate and communicate the impact of changing requirements and guide stakeholders through scope and priority decisions

Support the Project Manager and client product owner in prioritizing the backlog

Deliver and Demonstrate

Design and deliver compelling sprint demonstrations that connect user needs, delivered functionality, and business outcomes

Validate delivered solutions against business requirements and acceptance criteria

Support UAT planning and execution by defining business test scenarios, validating coverage against requirements, facilitating office hours and defect triage, and partnering with project teams to drive user adoption and solution readiness.

Support training and change management so solutions are adopted, not just delivered

Grow the Practice

Mentor Business Analysts and facilitate knowledge sharing and growth opportunities

Stay current on Nonprofit Cloud and Salesforce capabilities

Contribute to Cloud for Goods delivery methodology and share ideas with leadership on how we can improve