BUSINESS ASSISTANT / MANAGER

The Business Assistant / Manager is responsible for driving new business acquisition, growing revenue, and retaining existing clients. This role manages the full client lifecycle—from prospecting and onboarding to account management, renewal, upsell, and cross-sell—while ensuring a positive client experience and achievement of sales targets..

Key Objective

To grow the customer base while retaining existing clients and consistently meeting sales and revenue targets.

Key Responsibilities

1.    Acquire new clients and achieve assigned sales and revenue targets

2.    Oversee client onboarding, training, and ongoing support

3.    Maintain strong client relationships and ensure client satisfaction

4.    Prevent churn and drive renewals, upselling, and cross-selling initiatives

5.    Prepare proposals, quotations, and sales documentation

6.    Maintain accurate Customer Relationship Management records and prepare sales and performance reports

7.    Handle client issues and escalations (Senior level)

8.    Manage and grow existing client accounts and key accounts (Senior level)

9.    Support, coach, and guide Business Managers where applicable (Senior level)

Qualifications & Skills:

 ·         Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field

·         Relevant professional certifications in sales or marketing are an added advantage

·         Business Manager - Minimum 2–4 years of experience in sales, business development, or account management

·         Senior Business Manager - Minimum 6–8 years of relevant experience with a proven track record of achieving sales targets

·         Experience managing key or strategic accounts

·   Prior leadership or mentoring experience is an advantage