Business Associate

Group Company: Porter

Designation: Business Associate

Office Location: Chennai

Position description:
Responsible for overseeing frontline operations, including leading the calling team, ensuring high-accuracy ticket resolution within defined TATs, and managing partner and customer escalations. Acts as the primary point of contact for critical cases such as goods damage and missing items, while driving effective surge management and city-level communications to ensure seamless operational execution.

Primary Responsibilities:

Provide office support and act as the Team Lead for the calling team, ensuring smooth day-to-day operationsManage ticketing with high accuracy, adhering to 24-hour and 48-hour TAT complianceHandle escalations from partners and customers, including walk-in cases, with timely resolutionAct as the first point of contact for goods damage and missing cases, ensuring proper coordination and closureLead surge management initiatives and drive city-level communication effectively

Reporting Team

• Reporting Designation: Category Manager
• Reporting Department: HSC Chennai

Educational qualifications preferred

• Degree: Bachelor Degree Preferred

Required work experience

• Industry: Any
• Role: Office support / Associate
• Years of experience: 2-3Yrs

Required Knowledge:

Ops ticketing workflowsSurge city operationsBasic tools (Excel, dashboards)

Required Skills:

Strong leadership stakeholder managementProblem-solving with high attention to detailAbility to manage escalations and drive execution under pressure

Work Environment Details: Work from Office

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