Business Capability Analyst

The Senior Expert, Business Capability Analyst supports the product delivery process by

bridging business intent and technical execution within assigned workstreams. Working

under the guidance of the Program Delivery &

Execution Head, the role refines product requirements into clear functional specifications

that technology teams can build against.

This is a role for someone who is thorough and dependable in getting requirements right —

asking the right questions, identifying gaps, and ensuring nothing falls through the cracks

within their scope of work.

RESPONSIBILITIES

I. Requirements & Documentation

• Review and refine Business Requirements Documents (BRDs) and experience journeys

produced by the Product team for assigned workstreams

• Define acceptance criteria and business rules for each requirement

• Perform requirement analysis and help articulate problem statements to support

solution design

• Identify ambiguities, edge cases, and missing logic and raise these for resolution before

they become delivery problems

• Develop and maintain accurate functional documentation, standards, and procedures

throughout the delivery lifecycle

II. Delivery & Execution

• Support end-to-end project delivery in collaboration with internal teams and technology

partners within assigned scope

• Contribute to simplification and standardization of architectures and solutions as

directed

• Adhere consistently to defined processes, procedures, and governance standards

• Participate in convergence and migration projects as assigned

• Identify and flag opportunities for process improvement to the immediate team and

stakeholders

III. Collaboration & Alignment

• Participate in joint refinement sessions with Architects to help validate that functional

requirements are complete and solutionable

• Work with stakeholders to clarify and align on requirements, escalating sign-off

decisions to the immediate team and stakeholders (when needed), engages stakeholders to

sign off

• Engage with vendor partners on requirement understanding for assigned scope

• Communicate requirements, progress, and risks clearly to the immediate team and

stakeholders

IV. Strategy & Roadmap

Contribute domain-based inputs to product enhancement roadmaps and technology

evolution discussions

COMPETENCIES

• Analytical Thinking — breaks down business needs into structured, testable

requirements with minimal direction

• Attention to Detail — reliably spots gaps, ambiguities, and edge cases before they

become delivery issues

• Stakeholder Engagement — builds working relationships and contributes

constructively to alignment sessions at the team level

• Communication — clearly articulates the intent and logic behind requirements in

written and verbal form

• Reliability & Self-Management — manages own workload within assigned scope,

flags risks early, and delivers consistently

Job Qualifications :

I. Work Experience:

3–6 years of experience as a Business Analyst in a software or technology environment.

Experience working

in cross-functional delivery teams alongside Product, Tech, and Architecture. Exposure to

third-party vendors

or system integrators is an advantage.

II. Level of Knowledge:

Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer

lifecycle).

Familiarity with HLD/LLD documentation. Agile or hybrid delivery methodology experience

preferred.

III. Education:

University degree in Engineering, Computer Science, or a related field.