Business Capability Analyst Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Business Capability Analyst Manager sits at the heart of the product delivery process — bridging the gap between business intent and technical execution. The role takes well-formed product requirements and refines them into clear, complete functional specifications that technology teams can confidently build against.

This is a role for someone who loves getting requirements right — spotting gaps, asking the right questions, and ensuring nothing falls through the cracks between what the business wants and what gets built.

Requirements & Documentation

• Review and refine Business Requirements Documents (BRDs) and experience journeys produced by the Product team
• Define clear acceptance criteria and business rules for each requirement
• Conduct requirement analysis and define clear problem statements to support solution design
• Identify ambiguities, edge cases, and missing logic before they become delivery problems
• Develop and maintain accurate functional documentation, standards, and procedures throughout the delivery lifecycle

Delivery & Execution

• Support end-to-end project delivery in collaboration with internal teams and technology partners
• Contribute to simplification and standardization of complex architectures and solutions
• Adhere to defined processes, procedures, and governance standards
• Participate in convergence and migration projects as required
• Identify opportunities for process automation and improvement

Collaboration & Alignment

• Work closely with Architects in joint refinement sessions to validate that functional requirements are complete and solutionable
• Collaborate with IT partners and cross-functional teams across business units
• Engage with stakeholders to clarify, align, and sign off on requirements
• Participate in sessions with vendor partners to ensure requirements are understood and agreed upon
• Support senior leadership in communicating requirements, progress, and risks

Strategy & Roadmap

• Contribute to product enhancement roadmaps and technology evolution plans

Top 3-5 Deliverables

• Complete, clear functional requirements and BRDs for assigned workstreams, ready for architecture review
• Defined acceptance criteria and business rules per requirement
• Documented edge cases, gap analysis, and requirement clarification logs
• Up-to-date functional documentation and standards throughout the delivery lifecycle
• Requirements inputs validated with Architecture and aligned with Product and Vendor partners within assigned scope

HIRING REQUIREMENTS

• Work Experience: At least 10 years of experience as a Business Analyst in a software or technology environment. Experience working in cross-functional delivery teams alongside Product, Tech, and Architecture. Exposure to third-party vendors or system integrators is an advantage.
• Level of Knowledge: Working knowledge of Telco domain (Prepaid, Postpaid, B2B, Digital Channels, customer lifecycle). Familiarity with HLD/LLD documentation. Agile or hybrid delivery methodology experience preferred.
• Education: University degree in Engineering, Computer Science, or a related field.
• Soft: Analytical thinking, structured problem-solving, stakeholder facilitation, clear written and verbal communication (English), proactive risk identification, collaboration, attention to detail, ability to work independently within assigned scope
• Hard: Functional requirements writing, acceptance criteria definition, BRD/HLD/LLD documentation, gap analysis, requirements traceability, Agile methodology, process mapping, API and microservices awareness, Telco domain knowledge (Prepaid/Postpaid/B2B/Digital Channels)
• Certification/License: CBAP (Certified Business Analysis Professional) or equivalent is an advantage. Agile/Scrum certification (e.g. CSM, PSPO) preferred.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.