Business Centre Coordinator

About the role

Watermoor Point brings together flexible offices, a hotel and a café under one roof, and our members are at the heart of everything we do. We are looking for a friendly, organised and proactive Business Centre Coordinator to be the first point of contact for the whole business.

You will answer and route incoming calls, look after hotel enquiries and bookings, assist the General Manager with viewings at our Trinity Road site, and keep in regular contact with our existing members so that any issue is picked up and resolved quickly. You will own our main inbox, making sure every enquiry gets a response and following up with colleagues where needed.

Working closely with the General Manager and our finance, housekeeping, café and facilities teams, you will make sure that members, guests and visitors have a great experience every time they deal with us.

Key responsibilities

First point of contact

• Answer all incoming calls professionally and route them to the right person or team
• Welcome members, guests and visitors, and handle general enquiries in person, by phone and by email
• Own the general email inbox, making sure every message is answered or passed on promptly
• Follow up with colleagues to make sure enquiries passed to them are responded to, and close the loop with the person who asked

Members

• Check in regularly with existing members to build relationships and understand their needs
• Deal with member queries and requests, resolving them yourself where possible and escalating where needed
• Assist the General Manager with viewings for prospective members at our Trinity Road site, and help with follow-up afterwards
• Keep member and enquiry records up to date

Hotel

• Take hotel enquiries and bookings over the phone
• Answer questions about rooms, availability and facilities, and pass on special requests to the right team

Site walkarounds

• Carry out regular walkarounds of the main Watermoor Point site and our Trinity Road site
• Check that shared areas are clean, safe and presentable, and report any maintenance or housekeeping issues to the relevant manager
• Follow up to make sure reported issues are fixed

General

• Support the General Manager with ad hoc tasks across the business
• Promote a positive, welcoming atmosphere and help make Watermoor Point a place members want to stay

About you

Essential

• Full UK driving licence (a vehicle is provided for travel between our sites)
• Confident using computers, email and everyday office software, and quick to learn new systems
• Confident and professional on the telephone
• Excellent communication skills, with a warm and approachable manner
• Well organised, able to juggle several tasks and keep track of follow-ups
• Proactive and comfortable politely chasing colleagues to get things done

Desirable

• Experience in a customer-facing role such as reception, hospitality, serviced offices or coworking
• Experience of hotel or room booking systems
• Experience showing property or spaces to prospective customers

Experience is preferred but not essential. The right attitude matters most, and full training will be given.

What we offer

• A basic salary of £28,000 to £35,000 per annum, depending on experience
• A bonus scheme
• 28 days' holiday a year, inclusive of bank holidays, a company pension scheme, and a staff discount at our onsite café
• A varied role at the centre of a growing business, working across offices, hotel and café
• Real scope for progression: Watermoor Point is a great place to work and we want to develop the right person as the business grows

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person