Business Change Manager

Key Responsibilities

• Change Strategy & Planning: Develop structured change management strategies and actionable plans (including communications, training, sponsorship, and resistance management) tailored to infrastructure rollouts.
• Stakeholder Management: Identify and manage key stakeholders across various business units and technical teams. Act as the bridge between technical infrastructure architects and the wider business.
• Impact & Readiness Assessments: Conduct thorough change impact assessments to evaluate how infrastructure changes (e.g., migrating from on-premise to AWS/Azure, network security updates) affect daily business operations.
• Communication Management: Formulate clear, jargon-free communication plans to articulate the "why," "when," and "how" of technical shifts to non-technical employees.
• Training & Capability Building: Partner with training teams to define requirements, design materials, and deliver programs that upskill employees on new infrastructure tools and platforms.
• Resistance Mitigation: Proactively identify points of friction or resistance within the organization and deploy targeted tactics to address them.
• Benefits Realization: Track adoption rates and proficiency metrics to ensure the business achieves the expected ROI from its infrastructure investments.

Required Skills & Qualifications

• Experience: 5+ years of dedicated Change Management experience, with a proven track record of delivering changes specifically within IT Infrastructure environments (e.g., Cloud migrations, Network upgrades, Cybersecurity frameworks, Service Desk transformations).
• Methodology: Strong knowledge and application of structured change management methodologies (e.g., Prosci/ADKAR , Kotter, or CCMP).
• Technical Literacy: While not a hands-on engineer, you must comfortably understand infrastructure concepts (Cloud, DevOps, SaaS/PaaS, Network Security, Data Centers) to effectively translate technical shifts into business impacts.
• Communication: Exceptional verbal and written communication skills; ability to simplify complex technical jargon into clear, relatable business impacts.
• Influence & Empathy: Strong interpersonal skills with the ability to influence senior leadership and support teams experiencing "change fatigue."