Business Consultant

Key Responsibilities

• Engage with clients and business stakeholders to understand business objectives, challenges, and operational requirements.
• Conduct business discovery sessions, requirement workshops, and process assessments to identify business gaps, opportunities, and improvement initiatives.
• Analyze existing business processes and recommend optimized business workflows and digital transformation strategies.
• Provide business and solution consulting by aligning client requirements with product capabilities and industry best practices.
• Prepare and maintain business documentation including Functional Requirement Specifications (FRS), business process flows, user stories, solution proposals, and acceptance criteria.
• Act as the primary liaison between clients, business stakeholders, product owners, QA, and development teams throughout the project lifecycle.
• Evaluate requirement changes, perform business impact analysis, and recommend practical and scalable solutions.
• Collaborate closely with Project Managers and Technical Leads to ensure proposed solutions are feasible, scalable, and aligned with both business and technical objectives.
• Serve as a Subject Matter Expert (SME) for payment and fintech solutions, providing consultation across merchant onboarding, payment processing, alternative payment methods, recurring payments, financing, payout, settlement, and reconciliation.
• Support solution demonstrations, client presentations, implementation planning, UAT activities, and production rollout.
• Drive stakeholder alignment, solution sign-off, and successful delivery while ensuring high client satisfaction.
• Stay up to date with payment industry trends, regulatory requirements, and emerging technologies to continuously improve business solutions.

Education & Experience

• Bachelor's Degree in Business, Information Technology, Finance, or a related discipline.
• Minimum 5 years of experience in Business Consulting, Business Analysis, Product Consulting, or Solution Consulting.
• Minimum 3 years of experience within the Payments, Fintech, Banking, or Financial Services industry.
• Experience managing client-facing projects or consulting engagements is highly preferred.

Technical & Domain Knowledge

• Strong knowledge of the payment gateway ecosystem, transaction lifecycle, and acquiring/payment processing.
• Good understanding of merchant onboarding, settlement, reconciliation, payout, financing, and alternative payment methods.
• Familiarity with Software Development Lifecycle (SDLC), Agile methodologies, and system implementation processes.
• Experience preparing FRS, business process documentation, solution proposals, and user stories.
• Understanding of payment industry standards and regulations (PCI DSS, EMV, ISO 8583, ISO 20022, etc.) is an advantage.

Skills & Competencies

• Strong business consulting and problem-solving skills with the ability to recommend practical and scalable solutions.
• Excellent stakeholder management skills, with experience engaging clients, senior management, business users, and technical teams.
• Strong facilitation, presentation, and workshop management skills.
• Excellent analytical thinking with the ability to perform gap analysis, impact assessment, and business process improvement.
• Strong communication and documentation skills.
• Client-focused mindset with the ability to build trusted relationships.
• Self-driven, accountable, and able to thrive in a fast-paced, delivery-focused environment.
• Strong ownership mindset with the ability to independently drive business initiatives from discovery through implementation.
• Passion for continuous learning and staying current with payment technologies and industry trends.

Tools & Technologies

• Familiarity with project management and collaboration tools such as ClickUp, Jira, Confluence, , or similar platforms.
• Experience using business process modeling and documentation tools such as Microsoft Visio, Draw.io, Lucidchart, or equivalent.
• Experience with API documentation tools such as Postman, Swagger, or similar is an advantage.

Benefits

• 13th-month salary
• Annual salary increment
• Performance bonus
• Fixed allowances, including transport, broadband or mobile, and meal allowances
• Medical claims, including dental and optical benefits
• Group insurance coverage
• Electronic claims submission
• Subsidies for professional examinations and certifications
• Flexible working hours
• Company activities and employee engagement programmes
• Well-stocked office pantry
• Positive and collaborative working environment
• Career development and progression opportunities