Business Development & Client Relations Officer (Onsite Work)

About the role

We are looking for an experienced and highly confident Senior Business Development & Client Relations Officer to support our growing UK housing operations. This role is ideal for an experienced sales or business development professional who is excellent at building relationships, communicating with different types of people, following up opportunities, and converting conversations into successful outcomes. You will work with local authorities, housing teams, referral partners, landlords, tenants, and internal teams to identify suitable housing opportunities, progress referrals, coordinate property placements, and support successful move-ins. The role requires someone who is confident speaking with professional stakeholders, can build trust quickly, and is comfortable taking ownership of multiple opportunities and cases.

Key responsibilities

• Build and maintain strong professional relationships with local authorities, housing teams, referral partners, landlords, and other stakeholders
• Identify and develop new opportunities for housing placements
• Proactively contact councils and referral partners regarding available properties
• Present available accommodation and communicate property information clearly and professionally
• Follow up referrals, property offers, enquiries, and outstanding decisions
• Build long-term relationships that encourage repeat referrals and opportunities
• Represent the organisation professionally during calls, meetings, viewings, and other stakeholder interactions
• Manage cases from initial referral through to successful property placement and move-in
• Understand household requirements and identify suitable accommodation
• Coordinate property offers, viewings, acceptances, and move-in arrangements

About you

• 10+ years of experience in Sales, Business Development, Account Management, Client Relations, Property, or a similar relationship-focused role
• Excellent spoken and written English communication skills
• Highly confident speaking with different types of people and professional stakeholders
• Strong ability to build rapport and develop long-term relationships
• Proven experience with negotiation, persuasion, follow-up, and relationship management
• Confident presenting information and communicating with senior stakeholders
• Strong commercial awareness and a results-focused approach
• Excellent organisational and time-management skills
• Ability to manage multiple opportunities, cases, and deadlines
• Comfortable using Microsoft Office, CRM systems, spreadsheets, and email