BUSINESS DEVELOPMENT & CLIENT SUCCESS MANAGER

NEXT ABROAD LTD

PREMIUM JOB DESCRIPTION

POSITION: BUSINESS DEVELOPMENT & CLIENT SUCCESS MANAGER

LOCATION: NIGERIA

EMPLOYMENT TYPE: FULL-TIME

SALARY: ₦250,000 – ₦300,000 MONTHLY + 2% COMMISSION ON ATTRIBUTABLE COMPANY PROFIT

ABOUT THE ROLE

Next Abroad LTD is seeking a highly driven, commercially minded and experienced Business Development & Client Success Manager to join our growing team.

This is a senior revenue-focused position responsible for expanding the company's client base, developing strategic partnerships, managing high-value clients and driving measurable business growth across our Work Abroad, Study Abroad, Relocation, Travel & Tours and related international services.

The successful candidate must be a strong business developer, relationship manager, negotiator and closer who understands that this position is measured by RESULTS, not simply attendance or activity.

KEY RESPONSIBILITIES

BUSINESS DEVELOPMENT

• Identify and pursue new business opportunities and high-value clients.
• Develop strategic partnerships with organizations, institutions, recruitment networks, travel partners and referral/placement agents.
• Build, manage and activate a strong network of business partners and referral agents.
• Generate new client opportunities through direct business development and partnerships.
• Conduct business presentations, negotiations and partnership discussions.
• Develop strategies to increase company revenue and market presence.
• Research new markets, customer segments and commercially viable opportunities.
• Maintain a strong pipeline of prospects and ensure consistent follow-up.

CLIENT SUCCESS & ACCOUNT MANAGEMENT

• Manage relationships with high-value clients from onboarding through service delivery.
• Ensure clients receive professional communication, timely updates and proper coordination.
• Work closely with internal teams to ensure excellent client experience.
• Monitor client satisfaction and resolve issues professionally and promptly.
• Identify opportunities to increase client value through relevant additional services.
• Maintain strong relationships with existing clients to encourage repeat business and referrals.
• Obtain genuine client testimonials and referrals from satisfied customers.

REVENUE & PERFORMANCE MANAGEMENT

• Take direct responsibility for achieving assigned monthly business-development targets.
• Drive revenue through personally sourced clients, partnerships, referrals and business accounts.
• Track every prospect from initial contact through conversion.
• Maintain accurate records of leads, prospects, clients, partnerships and revenue generated.
• Submit weekly and monthly performance reports to management.
• Continuously develop strategies to improve conversion, profitability and business growth.

IMPORTANT PERFORMANCE STRUCTURE

This is a performance-driven senior position.

The manager's commission is calculated on the ATTRIBUTABLE COMPANY PROFIT generated from eligible business personally sourced, developed, closed or materially expanded by the manager — NOT simply on the gross amount paid by a client.

Existing inbound sales generated and closed independently by general Customer Service Representatives will not automatically count toward the manager's business-development target unless the manager directly contributes to closing, expanding or developing the account.

The company reserves the right to verify revenue attribution and commission eligibility based on its records.

PROBATION & TARGET EXPECTATIONS

• Month 1: Probationary target of ₦25,000,000 in attributable qualifying business/revenue while learning the company's operations, services and sales pipeline.
• From Month 2: Full performance targets apply, with an expected baseline of approximately ₦30,000,000+ and a standard target of ₦50,000,000–₦70,000,000+ in attributable qualifying business, subject to company-approved targets.
• Exceptional performance is recognized for consistently exceeding assigned targets.
• Performance will be reviewed monthly.
• Sustained underperformance may result in a formal Performance Improvement Plan (PIP) and further action in accordance with company policy and applicable employment requirements.

COMMISSION

• Monthly Salary: ₦250,000 – ₦300,000
• Commission: 2% of attributable company profit from eligible business generated/closed by the manager.
• Commission is calculated on the company's actual eligible profit after applicable third-party costs and excluded components.
• Proof-of-funds transactions are treated according to their actual company margin.
• Flight-ticket transactions are treated according to the company's actual booking/service income rather than the face value of the ticket.
• Commission eligibility is subject to completed transactions, confirmed payments and the company's commission policy.

KEY PERFORMANCE INDICATORS (KPIs)

• Monthly attributable business/revenue generated
• Company profit generated
• New clients acquired
• New active business/referral partners
• Partnership conversion rate
• Client retention and satisfaction
• Referral leads generated
• Client testimonials obtained
• Follow-up and pipeline management
• Overall contribution to company growth

REQUIREMENTS

• Bachelor's degree or relevant professional qualification is preferred.
• Proven experience in Business Development, Sales, Client Success, Account Management, Travel, Tourism, Recruitment, Education, Relocation or a related commercial field.
• Demonstrated ability to generate business and close high-value deals.
• Strong communication, negotiation and presentation skills.
• Strong leadership and relationship-management abilities.
• Excellent follow-up and organizational skills.
• Ability to work independently and take ownership of revenue targets.
• Strong understanding of sales pipelines, CRM systems and business development processes.
• Comfortable working with performance-based targets and commission structures.
• Professional appearance, attitude and communication.
• High level of integrity, accountability and confidentiality.

WHO WE ARE LOOKING FOR

We are looking for an ambitious BUSINESS BUILDER — not someone who is simply looking for a monthly salary.

The ideal candidate is commercially aggressive, target-driven, confident in approaching decision-makers, capable of building valuable partnerships and passionate about turning opportunities into measurable business results.

If you can build relationships, bring business, close deals and create long-term client value, we want to hear from you.

APPLICATION

Qualified candidates should submit a comprehensive CV detailing their professional experience, business-development achievements, sales results, relevant skills and measurable accomplishments.

Only serious and qualified candidates should apply.

NEXT ABROAD LTD

Work Abroad | Study Abroad | Relocation | Travel & Tours

Pay: ₦250,000.00 - ₦300,000.00 per month

Application Question(s):

• Do you have proven experience generating sales or business revenue through direct sales, partnerships, referrals, or business development?
• Do you have experience managing clients, business accounts, sales teams, agents, or strategic partnerships?
• Do you have previous experience in travel, tourism, recruitment, study abroad, relocation, immigration services, or international education?
• What is the highest monthly revenue you have personally generated through business development, sales, partnerships, client acquisition, or account management, and what exactly did you do to achieve it?
• This is a performance-driven management position with a monthly target of ₦50M–₦70M+ in attributable business and a ₦250,000–₦300,000 base salary plus 2% commission on attributable company profit. Are you comfortable being evaluated primarily on measurable business results?
• What is the highest monthly sales or revenue target you have personally achieved in a previous role? State the amount, your position, the company/industry, and how you achieved it.
• Describe one major client, corporate account, partnership, or business relationship you personally acquired. How did you find the opportunity, approach them, negotiate, and close the deal?
• If you were given a monthly target of ₦50M–₦70M in attributable business, what specific strategy would you use during your first 30 days to build a pipeline capable of achieving that target?
• Tell us about your most difficult sales or business-development deal. What objections did you face, how did you handle them, and what was the final result?
• Have you previously managed or coordinated a sales team, customer-service team, agents, partners or major client accounts? If yes, describe your responsibilities and measurable results.

Education:

• Master's (Required)

Experience:

• Team Leadership: 3 years (Required)
• Business Development: 3 years (Required)
• Sales: 2 years (Required)
• B2B Sales: 2 years (Required)

Work Location: In person