Business development and customer supported

We are looking for a motivated, energetic, and customer-focused professional to join our team as a Business Development Executive & Customer Support Executive. The candidate will be responsible for generating new business opportunities, maintaining relationships with clients, supporting customers, and ensuring a high level of customer satisfaction.

Key Responsibilities

Business Development

• Identify and generate new business opportunities through calls, emails, networking, and other channels.
• Contact potential customers and explain the company’s products and services.
• Follow up with leads and convert potential customers into clients.
• Build and maintain strong relationships with new and existing customers.
• Understand customer requirements and provide suitable solutions.
• Achieve sales and business development targets.
• Maintain records of leads, customer interactions, and sales activities.
• Coordinate with internal teams to ensure smooth customer onboarding and service delivery.
• Conduct market research to identify new business opportunities and customer needs.

Customer Support

• Handle customer inquiries through phone calls, emails, WhatsApp, or other communication channels.
• Provide accurate information about products, services, pricing, and processes.
• Resolve customer complaints and issues professionally and efficiently.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a positive and professional relationship with customers.
• Collect customer feedback and share suggestions for improving services.
• Coordinate with relevant departments to resolve customer issues.
• Ensure high levels of customer satisfaction and retention.

Required Skills

• Excellent communication and interpersonal skills.
• Good sales, negotiation, and convincing abilities.
• Strong customer service and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Basic knowledge of MS Office, email, and CRM systems.
• Positive attitude, confidence, and willingness to learn.
• Ability to work independently as well as part of a team.

Qualifications

• Bachelor’s degree or equivalent qualification preferred.
• Freshers and experienced candidates may apply, depending on company requirements.
• Previous experience in business development, sales, customer service, or support will be an added advantage.

Job Type

Full-time

The ideal candidate should be passionate about business growth, enjoy interacting with people, and be committed to providing excellent customer service while contributing to the overall success of the organization.

Pay: ₹20,000.00 - ₹36,000.00 per month

Benefits:

• Provident Fund

Work Location: In person