Business Development & Licensing Manager

About the role

Manage and develop the company's Licensing business to grow efficiently and sustainably. Responsibilities include contract management, monitoring and tracking Licensee performance, quality standard control, relationship management and problem resolution, and analysis of operational results to support management decision-making. The role aims to ensure Licensees operate according to company standards, within contract conditions and defined targets, while managing risk, reducing operational issues, and creating opportunities to expand the Licensee network and long-term Licensing business revenue.

Key responsibilities

• Relationship Management with Licensees
• Licensing Management including contract drafting, review, renewal and negotiation of licensing terms
• Quality Assurance through quality audits and control
• Project Management and monitoring of Licensee project timelines and compliance
• Performance analysis and reporting to management on Licensing performance, issues, risks and recommendations for decision-making
• Coordination with Legal department on contract matters, disputes and legal issues
• Liaison with Customer Service and Customer Success on customer complaints and issues related to Licensees
• Direct communication with Licensees on project progress, KPIs, quality, timelines, contract renewals and compliance with licensing conditions

About you

• Bachelor's degree or higher in Civil Engineering
• 5–7 years of experience in Licensing, Franchise Management, Contract Management or Project Management, with at least 3 years at management level
• Understanding of Licensing contract structure, commercial terms, renewal processes and contract obligation management
• Knowledge of project planning, timeline definition, milestone setting, KPI definition and progress tracking
• Understanding of quality control systems, quality audits, audit checklists, corrective actions and follow-up
• Understanding of revenue structure, costs, Licensing cost and business performance indicators
• Ability to analyse KPIs, performance and Licensee data to support decision-making
• Ability to negotiate business terms and manage contracts considering company benefits and risks
• Ability to analyse problem causes, evaluate alternatives and make quick decisions to resolve issues
• Ability to coordinate effectively with management, internal departments and Licensees