Business Development & Operations Assistant

Job Summary

Provide comprehensive support to the Business Development & Operations Manager by handling critical administrative paperwork, vendor procurement, and e-commerce fulfillment. This role ensures smooth day-to-day backend operations and maintains seamless supply chain coordination for all retail outlets.

Key responsibilities

a. Administrative & Managerial Support

• Document Management: Assist the Manager in preparing, organizing, and maintaining business development and operational paperwork.
• Ad-hoc Assistance: Provide timely administrative support to resolve daily operational issues and bottleneck areas.

b. E-Commerce Operations & Fulfillment

• Platform Management: Oversee daily store operations on major e-commerce platforms, specifically Shopee and Lazada.
• Order Fulfillment: Manage the end-to-end customer fulfillment process to ensure accurate packaging, timely dispatch, and high customer satisfaction.
• Customer Support: Handle incoming customer inquiries regarding order status, tracking, and product details on e-commerce channels.

c. Procurement & Supply Chain Coordination

• Inventory Purchasing: Manage fresh produce ordering (vegetables) based on stock levels and specific outlet requirements.
• Invoice Reconciliation: Cross-check vendor invoices against delivery orders and purchase orders to ensure accurate billing and pricing.
• Outlet Issue Resolution: Act as the primary point of contact for retail outlets regarding delivery discrepancies, quality control issues, or delayed vegetable shipments.

Job Requirements

• Experience: Prior experience in e-commerce fulfillment (Shopee/Lazada) or supply chain administrative roles is highly preferred.
• Skills: Strong organizational skills, attention to detail (especially for invoice checking), and the ability to multitask in a fast-paced environment.
• Communication: Excellent problem-solving and communication skills to effectively coordinate between suppliers, managers, and outlet teams.