Business Development & Operations Manager

Branch & Franchise Network | Kuala Lumpur

Join UCMAS and Help Us Grow 🚀

We are looking for an experienced, energetic and hands-on Business Development & Operations Manager to manage and grow our company branches and franchise network.

This role is for someone who enjoys leading people, solving problems and making things happen.

You won't just prepare reports or attend meetings. You will work closely with our Centre Principals, teams and franchise partners to improve operations, develop people and grow the business.

What You'll Be Doing

🏫 Manage Branch & Franchise Operations

• Oversee the performance of company branches and franchise centres
• Conduct regular centre visits and operational reviews
• Identify problems and implement practical solutions
• Improve service quality, efficiency and operational standards
• Support franchise partners in improving their centre performance

👥 Lead & Develop People

• Manage and coach Centre Principals and branch teams
• Set clear targets and follow up on performance
• Develop stronger managers and future leaders
• Build a positive, responsible and results-driven team culture
• Step in and support teams when challenges arise

📈 Grow the Business

• Drive student enrolment and centre growth
• Monitor leads, conversions, retention and revenue
• Develop improvement plans for underperforming centres
• Support local marketing, events and student recruitment activities
• Identify new partnerships and business opportunities
• Help franchisees grow stronger and more sustainable centres

The Person We're Looking For

You have:

• 8–10 years of solid experience in Operations, Retail Operations, Branch Operations or Franchise Operations
• Strong experience managing people, branches or multiple outlets
• Several years of management or leadership experience
• A strong commercial and operational mindset
• Confidence working with KPIs and business performance
• Good communication and people-management skills
• The ability to make decisions and work independently
• Willingness to travel between branches and franchise centres

Experience from retail chains, franchise businesses, F&B, education, enrichment centres, service businesses or other multi-location operations is highly relevant.

Education industry experience is not required. Training on UCMAS programmes and systems will be provided.

What Matters to Us 🌟

We want someone who is:

Self-Motivated
You see what needs to be done and take initiative without waiting to be told.

A Problem Solver
You don't just highlight a problem — you find the cause, propose a solution and make sure it gets done.

Hands-On
You enjoy being on the ground, talking to people and understanding what is really happening.

People-Oriented
You know how to motivate, coach and develop a team while maintaining accountability.

Business-Minded
You are always thinking about how to improve performance, attract more students and grow the business.

Language

Strong Mandarin communication skills are highly preferred, as you will regularly communicate with Mandarin-speaking staff, parents, franchisees and business partners.

Good English and Bahasa Malaysia communication skills are also important.

Why Join UCMAS?

Senior management role with real responsibility
Manage both company branches and franchise centres
Work closely with senior management
Opportunity to develop people and improve the business
Training on UCMAS programmes and systems provided
Career growth in operations and business leadership

Location

📍 Kuala Lumpur

Regular visits to branches and franchise centres are part of the role.