Business Development and Ops Intern

About the Role
Delhivery is India's largest fully-integrated logistics platform by revenue as of Fiscal 2023. We are seeking a motivated and results-driven Business Development Intern to join our Sales team. In this role, you will work at the frontlines of our newly launched intra-city service line driving brand awareness, building B2B client relationships, generating leads, and supporting telecalling efforts that directly impact business growth.

This is a high-ownership, high-impact internship designed for individuals who are passionate about sales, logistics, and building businesses from the ground up.

Key Responsibilities

• Brand Awareness & Market Positioning
• Conduct B2B interactions with potential clients to introduce and position Delhivery's newly launched intra-city delivery service line.
• Represent Delhivery's brand in the field, building awareness among local businesses, SMEs, and enterprises.
• Understand the competitor landscape and communicate Delhivery's unique value proposition effectively.

Lead Generation, Telecalling & Sales

• Drive app downloads and facilitate pricing demos with prospective business clients.
• Conduct outbound telecalling to prospective businesses and existing leads.
• Follow up with app download leads and interested prospects to drive activation and first-order conversion.
• Qualify leads through telephonic interactions and schedule meetings or demos where required.
• Document and maintain a pipeline of interested businesses using structured reporting formats.
• Actively follow up with leads to convert prospects into active clients.
• Re-engage inactive leads and customers to maximize conversions and repeat business.
• Achieve daily and weekly telecalling, follow-up, and lead conversion targets.

Business Development

• Prospect and approach potential clients for domestic and intra-city logistics services.
• Build and maintain relationships with customers, ensuring satisfaction and repeat business.
• Collaborate with the local Sales team to meet and exceed lead generation and activation targets.

Coordination & Reporting

• Work closely with operations and customer service teams for smooth service delivery.
• Maintain accurate records of customer interactions, feedback, and follow-up actions.
• Prepare regular reports on outreach activities, lead pipeline, telecalling performance, and conversion metrics.

Qualifications & Requirements

• Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Logistics, Supply Chain, or a related field.
• Strong communication, interpersonal, and presentation skills — comfortable talking to customers both in person and over the phone.
• Self-motivated and target-oriented; ability to work independently with minimal supervision.
• Eagerness to learn about logistics, supply chain, B2B sales, and customer acquisition.
• Basic proficiency in MS Office (Excel, PowerPoint, Word).
• Prior internship or project experience in sales, telecalling, marketing, or business development is a plus, but not required.