Business Development & Quality Control

About the role

We are seeking a proactive Business Development and QC Specialist to drive our corporate growth and uphold our reputation for flawless service delivery. In this role, you will prospect and close commercial cleaning contracts and conduct regular on-site quality audits. You will act as the bridge between promise and performance, ensuring our cleaning team deliver the required standard of excellence.

Key responsibilities

• Identify and connect with corporate decision-makers, including Facility Managers, complex Managers, and Property Managers
• Visit prospective worksites and commercial spaces to assess cleaning needs and requirements
• Draft and present comprehensive commercial cleaning proposals, outlining custom scopes of work and competitive pricing structures
• Serve as a point of contact for clients, handling contract renewals and introducing value add services
• Conduct scheduled and unannounced site walk throughs to verify that the completed cleaning work matches the agreed contract terms
• Ensure all service delivery complies with company standards and industry regulations, including chemical safety protocols and PPE requirements
• Proactively gather client feedback and handle any quality-related concerns, acting as the client's internal advocate
• Document on-site findings and report cleaning deficiencies directly to operations management

About you

• 2+ years of experience in service sales, industrial facility services, or property management
• Familiarity with the commercial cleaning industry or industrial facility maintenance
• Must be able to travel between various worksites
• Exceptional attention to detail, specifically in identifying cleanliness, hygiene, and organizational standards
• Strong interpersonal skills with the ability to confidently present to corporate executives and Facility Managers
• Highly organized and capable of balancing independent sales prospecting with field quality checks without day-to-day oversight
• Proven ability to build trust with clients and Management representatives and handle pricing objections
• Comfort using TMS tools and cleaning inspection software/apps