Business Development & Strategy Senior Manager

About the role

Responsible for identifying and developing new growth opportunities for SKY CC beyond the traditional contact center business, leveraging the company's Customer Experience, BPO and technology capabilities to create scalable new services and business models.

Key responsibilities

• Identify and evaluate new markets, adjacent businesses and service opportunities that can expand SKY CC beyond its current contact center business.
• Analyze local and global market trends, customer pain points, competitors, technology developments and global best practices to uncover new revenue and growth opportunities.
• Develop new business concepts and service propositions by combining SKY CC and SKY Group capabilities in CX, BPO, AI, Automation, Digital Platforms and Analytics.
• Build business cases, market sizing, feasibility assessments, revenue models and commercial models to validate opportunities.
• Develop go-to-market strategies covering target customers, value propositions, positioning, pricing concepts and strategic marketing approaches.
• Build strategic partnerships with technology providers, business partners and ecosystem players, and collaborate with Technology, Operations, Marketing, Finance and Sales to develop commercially viable solutions.
• Present new business opportunities and strategic recommendations to the CEO/senior management, and hand over qualified opportunities to Sales once the business model and commercial approach are validated.

About you

• Master's degree from a recognized overseas university in Business, Strategy, Management, Marketing, Technology Management, Innovation, or a related field.
• Approximately 8–12 years of experience in Business Development, Corporate Strategy, New Business Development, Management Consulting, Strategic Marketing, or a technology-related business.
• Background across both technology and service-based businesses, such as Technology Consulting, Digital Transformation, IT/Managed Services, SaaS, Enterprise Solutions, BPO, CX Technology, or Professional Services.
• Experience in a multinational company or international business environment, with exposure to regional/global markets or cross-border business development.
• Proven experience in developing business models, business cases, new services/products, or go-to-market strategies.
• Good understanding of AI, Generative AI, Automation, Analytics, Cloud or Digital Platforms, with the ability to translate technology trends into commercial opportunities.
• Strong strategic thinking, commercial acumen, analytical skills and executive presentation capabilities, with confidence working across senior and cross-functional stakeholders.
• Entrepreneurial, forward-looking and adaptable, with strong communication skills in both Thai and English.