Business Development Associate

Inside Sales Representative – Domestic Sales

Location: Malad West, Mumbai
Shift: 5:30 PM – 2:30 AM (US Shift)
Working Days: Monday – Friday
Employment Type: Full-Time

Job Overview

We are looking for a motivated and results-driven Inside Sales Representative to generate leads, identify sales opportunities, conduct outbound calls, and drive sales through consistent customer follow-up.

The ideal candidate should have strong experience in lead generation, outbound calling, customer follow-up, and sales conversion. Candidates with domestic sales experience are preferred. Experience handling international/US clients will be an added advantage.

Since the role involves interacting with USA clients, excellent verbal and written communication skills, confidence, and professional customer-handling ability are essential.

Key Responsibilities

• Generate and qualify leads through Apollo, CRM platforms, online research, and other lead-generation sources.
• Conduct 40–50 outbound calls daily to existing, inactive, and potential customers.
• Follow up with leads and prospects through phone calls and emails.
• Contact existing and inactive customers to identify repeat business and new sales opportunities.
• Understand customer requirements and recommend suitable products or solutions.
• Identify opportunities for cross-selling and up-selling.
• Maintain consistent follow-up throughout the sales cycle.
• Prepare quotations and assist customers with order placement when required.
• Maintain accurate lead, customer, and sales information in the CRM.
• Track calls, emails, follow-ups, opportunities, and sales activities.
• Meet assigned daily, monthly, and sales activity targets.
• Coordinate with Sales and Customer Service teams to ensure a smooth customer experience.
• Build and maintain strong customer relationships.

Qualifications & Requirements

• 2+ years of experience in Inside Sales, Domestic Sales, Telesales, Business Development, or a similar role.
• Strong experience in lead generation and outbound calling is essential.
• Good knowledge of Apollo, CRM, or other lead-generation platforms.
• Experience in domestic sales is preferred.
• International/US sales or client-handling experience will be an added advantage.
• Excellent verbal and written English communication skills.
• Comfortable communicating professionally with USA clients over calls and email.
• Ability to handle 40–50 outbound calls per day.
• Strong customer follow-up and relationship-building skills.
• Ability to identify potential customers and convert leads into sales.
• Target-oriented, self-motivated, and confident.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office and CRM systems.

Preferred Candidate Profile

Candidates with the following background will be preferred:

• Strong lead generation + outbound calling experience.
• Proven experience in domestic sales / inside sales.
• Experience using Apollo or similar lead-generation tools.
• Good experience in customer follow-ups and sales conversion.
• International sales / US client handling experience is an added advantage.
• Excellent communication skills and confidence while speaking with customers.
• Comfortable working in a US shift environment.

Performance Expectations

• Consistent daily outbound calling activity.
• Generation of qualified leads through Apollo and other sources.
• Timely and effective follow-up with prospects and customers.
• Conversion of leads into sales opportunities and customers.
• Increased sales from existing and inactive customers.
• Accurate and timely CRM updates.
• Achievement of assigned monthly sales and activity targets.
• Professional and effective communication with USA clients.

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable with Night Shift?
• Do you have any International sales Experience?

Education:

• Bachelor's (Preferred)

Experience:

• International Sales: 1 year (Preferred)
• Outbound sales: 1 year (Preferred)

Work Location: In person