Business Development Associate

Role: Business Development Associate (BDA)
Team: Enterprise Team
Reporting: TBD

Core Responsibilities:

Account Management:

Onboarding merchants on the platform is the first stage of a long-term relationship between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The BDA task is to develop a deep understanding and relationship with each account that any competitor finds it an uphill task to onboard the merchant account. The incumbent needs to up sell & cross sell new products and services featured in the org such as Smartspeaker, EDC machines & tracks certain other products that are suitable for our merchant base. The BDA is expected to engage with merchants and address their queries or escalations, along with ReKYC tracks in a timely manner referring to products & services.

Map Competition:

To be able to take timely action, it is imperative that we monitor the market and be informed of competitions initiatives. This will ensure that appropriate response strategies are being formulated and implemented. The BDA must benchmark competition, share best practices internally and ensure that PhonePe always stays one step ahead in the market. The incumbent is expected to own the market or the geography assigned and ensure the health or the portfolio of the merchants.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 0-2 years of experience in sales, business development, or account management (enterprise experience preferred).
• Strong communication, negotiation, and interpersonal skills.
• Understanding of CRM software (e.g., Salesforce) and MS Office (PowerPoint, Excel).

Skills required:

• Excellent written/verbal communication.
• Strategic thinking and market research skills.
• Resilience and ability to handle rejection.