Business Development Associate – Restaurant Partnerships

About the Role

Dil Foods is looking for a proactive and organised Business Development Control Tower Executive to manage inbound leads received through the company's CRM. The primary responsibility of this role is to contact prospective restaurant partners, understand their business requirements, collect relevant information, and schedule meetings with the Inside Sales Managers.

The position will act as the first point of contact for inbound enquiries and ensure timely follow-ups, accurate CRM updates, and seamless coordination with the Business Development team.

Key Responsibilities

1.     Inbound Lead Management: Monitor and manage inbound leads assigned through the CRM and ensure timely calling and follow-up.

2.     Partner Calling and Qualification: Contact restaurant owners and prospective partners to understand their business profile, existing setup, location, and interest in partnering with Dil Foods.

3.     Information Collection: Collect and record essential details, including restaurant name, owner's contact information, location, type of establishment, kitchen infrastructure, and partnership requirements.

4.     Meeting Scheduling: Schedule meetings between interested and qualified restaurant partners and the respective Inside Sales Managers.

5.     CRM Management: Maintain accurate and updated lead information, call outcomes, follow-up remarks, and meeting schedules in the CRM.

6.     Lead Follow-up and Confirmation: Follow up with prospective partners to confirm meeting availability and minimise missed appointments.

7.     Internal Coordination: Coordinate with Inside Sales Managers to ensure proper lead handover, meeting alignment, and timely updates on lead status.

8.     Daily Activity Reporting: Maintain daily reports covering inbound leads received, calls attempted, calls connected, leads qualified, meetings scheduled, and meeting confirmations.

9.     Lead Tracking: Ensure every assigned inbound lead is contacted, updated, and tracked until it is successfully handed over to the respective Inside Sales Manager.

10.  Process Compliance: Adhere to established calling processes, lead qualification criteria, CRM practices, and reporting standards.

Eligibility Criteria

·      Freshers or candidates with up to 2 years of experience in telecalling, customer service, inside sales support, or sales coordination.

·      Good verbal communication and interpersonal skills.

·      Basic knowledge of MS Excel, Google Sheets, and CRM tools.

·      Strong follow-up, coordination, and time-management skills.

·      Comfortable making calls and speaking with restaurant owners and business partners.

·      Ability to maintain accurate records and manage multiple leads.

·      Proficiency in English and Hindi; Kannada would be an added advantage.

Key Performance Indicators (KPIs)

·      Timely contact of assigned inbound leads.

·      Number of leads successfully contacted and qualified.

·      Number of meetings scheduled with Inside Sales Managers.

·      Meeting confirmation and attendance rates.

·      Accuracy and completeness of CRM records.

·      Timeliness of follow-ups and lead status updates.

·      Adherence to the defined inbound lead management process.

Ideal Candidate Profile

The ideal candidate should be organised, detail-oriented, comfortable speaking over the phone, and capable of managing inbound enquiries efficiently. The candidate should demonstrate strong coordination skills and ensure that every assigned lead is properly contacted, documented, and handed over to the sales team.