Business Development Center Agent / Deal Processing Specialist

Pay: $35,000 - $50,000+ per year, with bonus opportunities

Job Type: Full-time
Work Location: In person – Fredericksburg, VA 22401

Job Summary

Koons Automotive of Fredericksburg South is continuing to grow, and we are looking for an experienced Automotive BDC / Customer Service & Deal Processing Specialist to join our team.

This is more than a traditional BDC position. You will be responsible for communicating with customers, generating and confirming appointments, following up with leads, and helping customers throughout the buying process. You will also assist management with preparing paperwork, printing deals, obtaining customer signatures, and making sure completed deals are organized and ready for processing.

We are looking for someone who is organized, comfortable speaking with customers, confident using computers and dealership software, and willing to help move a customer from their initial inquiry all the way through the final paperwork.

Responsibilities

• Respond to internet leads, phone calls, texts, and customer inquiries quickly and professionally
• Schedule and confirm customer appointments
• Follow up with unsold customers, missed appointments, previous customers, and existing leads
• Maintain consistent communication with customers throughout the sales process
• Gather necessary customer information and documentation
• Assist customers with completing credit applications and other required forms
• Help customers understand the next steps in the purchasing and financing process
• Work closely with sales and management to ensure customers receive a smooth experience
• Print and prepare deal paperwork for approved customers
• Assist with organizing contracts and required deal documents
• Present paperwork to customers and obtain required signatures
• Review paperwork for missing signatures or information before submitting completed deals
• Assist management with customer deliveries and deal completion
• Maintain accurate customer records and notes in the CRM
• Follow dealership processes for handling and protecting customer information
• Assist with additional customer service, BDC, and administrative responsibilities as needed

Qualifications

• Previous automotive sales, BDC, customer service, finance, or dealership experience preferred
• Previous sales or customer service experience required
• Strong phone, text, and written communication skills
• Comfortable working with computers, CRM systems, and dealership software
• Strong attention to detail, especially when handling customer paperwork
• Ability to stay organized while handling multiple customers and deals
• Comfortable discussing financing steps and collecting required customer information
• Professional and confident when presenting documents and obtaining customer signatures
• Ability to work closely with salespeople, managers, and finance personnel
• Dependable, motivated, and willing to take ownership of responsibilities

What Success Looks Like

• Leads are contacted quickly and consistently
• Appointments are properly scheduled, confirmed, and followed up
• Customers receive clear communication throughout the buying process
• Approved deals are printed and prepared accurately
• Customer paperwork is signed correctly and completely
• Deals move through the dealership efficiently without unnecessary delays
• Sales and management can rely on you to help keep customers and paperwork moving

Benefits

• 401(k)
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Bonus opportunities

Compensation

$35,000 - $50,000+ per year

Compensation includes bonus opportunities based on performance. We offer an aggressive pay plan for the right candidate and are looking for someone who wants to grow with our team.

Ability to Commute:
Fredericksburg, VA 22401 (Required)

Ability to Relocate:
Fredericksburg, VA 22401 – Relocate before starting work (Required)

Work Location: In person

Pay: $30,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person