Business Development Center/ Customer Service Representative

Job Purpose:

• The Business Development Center Representative at DAVID SCOTT LEE is responsible for driving growth and expanding the company's market presence by identifying new business opportunities, fostering relationships with potential clients, and supporting the overall sales strategy. This role is crucial in enhancing the company's competitive advantage and ensuring long-term success in the industry.

Automotive BDC

BDC Rep utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Making outbound sales phone calls according to script and schedule a sales appointment
• Log all Customer comments & information.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts and word tracks to schedule appointments for Sales.
• Confirm scheduled appointments.
• Track all leads and appointments in BDC tracker.
• Reschedule no-show Customer appointments.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule a Sales appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

JOB REQUIREMENTS

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Required Education:

• High School Diploma

Required Experience:

• Minimum of 2 years of experience in a business development or sales role.
• Proven track record of meeting or exceeding sales targets.
• Experience working in a customer-facing environment, preferably in the automotive industry.

Required Skills and Abilities:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Excellent negotiation and persuasion skills.
• Ability to analyze market trends and identify new business opportunities.
• Proficient in using CRM software and other sales-related tools.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High level of professionalism and customer service orientation.