BDC Consultant Representative

**Position Type:** Full-Time

**Department:** Business Development Center (BDC)

**Industry:** Automotive

**Reports To:** BDC Manager / Sales Management

Position Overview

We are seeking a **motivated, professional, and results-driven BDC Consultant Representative** to join our automobile dealership team.

The BDC Consultant Representative is responsible for communicating with potential and existing customers, responding to internet and phone inquiries, scheduling dealership appointments, following up with leads, and helping turn customer opportunities into showroom visits and vehicle sales.

The ideal candidate is an excellent communicator who is comfortable on the phone, understands the importance of follow-up, and is motivated by achieving sales and appointment goals.

Key Responsibilities

* Respond promptly and professionally to inbound phone, internet, text, and email leads.

* Contact customers regarding new and pre-owned vehicle inquiries.

* Make outbound calls and follow up with prospective customers.

* Qualify customer needs, preferences, and vehicle interests.

* Schedule appointments for customers to visit the dealership.

* Confirm and reschedule appointments when necessary.

* Maintain consistent follow-up with unsold prospects and previous customers.

* Use the dealership CRM to document customer interactions and follow-up activities.

* Work closely with Sales Consultants and Management to ensure a smooth customer handoff.

* Maintain accurate customer information and lead status in the CRM.

* Meet or exceed monthly appointment, contact, show, and sales-performance goals.

* Promote dealership specials, incentives, inventory, and sales events.

* Provide an exceptional customer experience throughout the communication process.

* Follow dealership processes and maintain a professional, positive attitude.

Qualifications

* Previous BDC, automotive sales, customer service, telemarketing, or sales experience preferred.

* Excellent verbal and written communication skills.

* Comfortable making a high volume of outbound calls.

* Strong listening and relationship-building skills.

* Professional, energetic, and positive personality.

* Strong follow-up and organizational skills.

* Ability to work in a fast-paced, goal-oriented environment.

* Comfortable using CRM systems, computers, email, text messaging, and other communication tools.

* Ability to work independently while also being an effective team player.

* Valid driver's license preferred.

Performance Expectations

The successful BDC Consultant Representative will be expected to:

* Generate quality customer conversations.

* Set qualified appointments.

* Maintain a strong appointment-show ratio.

* Follow up consistently with every assigned lead.

* Contribute to dealership sales objectives.

* Maintain accurate CRM records.

* Deliver a professional customer experience from the first contact through the dealership visit.

What We Offer

* Competitive compensation and performance-based incentives.

* Training and professional development.

* Opportunity for advancement within the dealership.

* Supportive management and sales team.

* Modern CRM and customer communication tools.

* A fast-paced and rewarding automotive sales environment.

Ideal Candidate

The ideal BDC Consultant Representative is **confident, energetic, persistent, organized, and customer-focused**. You understand that successful automotive sales begin with great communication and consistent follow-up.

If you enjoy talking with people, building relationships, setting appointments, and working toward measurable goals, this is an excellent opportunity to build a successful career in automotive sales.

Apply Today

Join our team and become an important part of our dealership's sales and customer experience operation.

**BDC Consultant Representative — Connect. Engage. Schedule. Sell.**

Pay: $18.00 - $23.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person