Business Development Center Representative

JOIN THE BDC TEAM AT MERCEDES-BENZ OF BOSTON

Mercedes-Benz of Boston is looking for an experienced Business Development Center (BDC) Representative to join our team.

WHAT YOU'LL DO

· Respond to and follow up with internet, phone, and CRM leads

· Make outbound calls and maintain consistent follow-up with customers

· Set and confirm appointments for the Sales Department

· Communicate with customers by phone, text, and email

· Follow up with unsold showroom traffic, missed appointments, and previous customers

· Work closely with Sales Managers and Sales Consultants to ensure a smooth customer handoff

· Stay organized and manage multiple customer conversations throughout the day

WHAT WE'RE LOOKING FOR

· Previous BDC, internet sales, automotive sales, or dealership customer follow-up experience

· Proven ability to make outbound calls and confidently ask for the appointment

· Strong phone and written communication skills

· Comfortable working in a high-volume, fast-paced environment

· Self-motivated and accountable for daily activity and results

· Organized and able to manage multiple leads and follow-up schedules

· Professional, confident, and comfortable speaking with customers

· Strong attention to detail with CRM documentation and follow-up

· Ability to work as part of a team and communicate effectively with management

· Reliable attendance and punctuality

WHY MERCEDES-BENZ OF BOSTON?

· Full-time employment

· Benefits available to eligible employees

· Professional Mercedes-Benz dealership environment

· Training and hands-on automotive experience

· Opportunity for advancement

We are looking for people who want an opportunity.

Show up. Work hard. Take care of our clients. Learn the business. Build your career.

APPLY TODAY

Apply through Indeed or send your resume to:

Job Type: Full-time Work Location: In person – Somerville, MA

Pay: $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Work Location: In person