Business Development Center Representative

We are a family-owned, independent automotive dealership looking for a motivated, organized, and experienced Business Development Representative (BDC) to join our growing team.

We offer a relaxed, casual, and friendly work environment where everyone works together to achieve results. As a smaller dealership, we value employees who are dependable, proactive, adaptable, and comfortable wearing multiple hats.

The ideal candidate has a background in automotive sales, customer service, or business development, is comfortable navigating multiple software systems, and knows how to turn customer inquiries into dealership appointments and sales opportunities.

Fluency in both English and Spanish is required.

Key Responsibilities

Respond promptly and professionally to incoming internet leads, phone calls, text messages, and emails.

Contact prospective customers, answer vehicle inquiries, and schedule dealership appointments.

Follow up consistently with new, existing, and previously contacted customers to maximize sales opportunities.

Utilize multiple dealership software platforms, CRM systems, inventory management tools, and lead management programs.

Maintain accurate customer records, notes, follow-up tasks, and appointment information.

Communicate with customers in both English and Spanish.

Provide customers with vehicle availability, pricing information, financing application guidance, and general dealership information.

Work closely with the sales and finance departments to ensure a smooth customer experience.

Reengage missed appointments, unsold customers, and older leads.

Assist with general administrative and customer service responsibilities as needed.

Help maintain an organized, productive, and customer-focused dealership environment.

Qualifications

Required:

Fluent in English and Spanish (speaking, reading, and writing).

Previous experience in automotive bdc sales

Strong phone communication skills and a professional, friendly attitude.

Comfortable learning and operating multiple computer programs and software platforms.

Strong organizational skills and the ability to multitask.

Ability to follow up consistently and manage customer interactions independently.

Dependable, punctual, self-motivated, and detail-oriented.

Comfortable working in a small, fast-paced dealership environment.

Preferred:

Previous automotive dealership or BDC experience.

Familiarity with automotive CRM and lead management software.

Experience setting appointments and converting internet leads into showroom visits.

Knowledge of used vehicle sales and automotive financing processes.

Experience handling social media inquiries and online marketplace leads.

What We Offer

Friendly, family-owned dealership atmosphere.

Casual, comfortable work environment.

Small, supportive team with direct communication.

Opportunity to contribute ideas and make a meaningful impact.

Competitive compensation based on experience.

Performance-based earning opportunities.

Opportunity for professional growth.

Who We’re Looking For

We’re looking for someone who takes initiative, enjoys speaking with customers, understands the importance of consistent follow-up, and doesn’t need to be micromanaged.

Because we’re a smaller dealership, teamwork and flexibility are essential. We want someone who can stay organized, take ownership of their responsibilities, and help generate business.

If you’re bilingual, sales-minded, comfortable with technology, and enjoy working with people, we’d love to hear from you!

Apply today through Indeed with your resume and relevant experience.

Pay: $15.00 - $30.45 per hour

Expected hours: 40.0 – 60.0 per week

Benefits:

• Employee discount
• Opportunities for advancement

People with a criminal record are encouraged to apply

Work Location: In person