RSC Middleware Test Company

VP, Test Operations &amp; Sales
Springfield, IL&nbsp; ·&nbsp; On-Site&nbsp; ·&nbsp; Full-Time&nbsp; ·&nbsp; Reports to: General Manager
Acme Test Co is a Sandbox Holdings company
About Acme Test Co
Acme Test Co is one of the leading test service companies in the Sample Valley region, serving 1,600+ residential and commercial test customers across Springfield, Rivertown, and surrounding counties. We're backed by Sandbox Holdings, a tech-enabled holding company transforming how test businesses operate,&nbsp; using AI, smart routing, and modern field management to deliver better service at scale.
We're growing fast and investing heavily in our operations. This is a rare opportunity to lead both service delivery and revenue growth for a well-established test business at the start of an exciting new chapter.
The Role
The VP of Test Operations and Sales is a senior leadership position responsible for the end-to-end performance of our field service organization and our customer acquisition and retention efforts. You'll own the routes, the technicians, the customer relationships, and the revenue number.
This is a builder's role. You'll inherit a strong foundation with a talented team and you'll be expected to push both to the next level.
What You'll Own
Test Operations
<ul>
<li>Lead and develop a team of field service technicians, managers, and route supervisors</li>
<li>Responsible for service efficiency targeting meaningful reductions in drive time, fuel, and labor cost through smarter scheduling and technology</li>
<li>Own service quality metrics: customer satisfaction, first-visit resolution, compliance, and on-time performance</li>
<li>Partner with our GM and tech team to roll out new field management tools and other technologies to optimize for scaling, efficiency, and predictability</li>
<li>Build and enforce operational SOPs that scale across a growing route network</li>
<li>Responsible for Test Operations KPI’s and quality control</li>
</ul>
Sales &amp; Revenue
<ul>
<li>Own the revenue line: recurring service, upsells (repairs, equipment, remodels), and new customer acquisition</li>
<li>Lead and coach our sales function, working closely with the Sales Manager to sharpen pipeline, conversion, and retention</li>
<li>Develop territory expansion strategy across our 5-county service area</li>
<li>Build relationships with property managers, builders, and real estate professionals to drive commercial account growth</li>
<li>Own pricing strategy and margin discipline on service agreements</li>
</ul>
Leadership &amp; Culture
<ul>
<li>Serve as a culture carrier demonstrating accountable, customer-first, and always improving mentality</li>
<li>Partner cross-functionally with office, permits/design, and remodel teams</li>
<li>Report regularly on KPIs to the General Manager and Sandbox Holdings leadership</li>
</ul>
What We're Looking For
Required
<ul>
<li>7+ years of experience in field service operations and/or sales — ideally in a related trade</li>
<li>Proven track record managing field technician teams of 10+ employees</li>
<li>Experience owning a P&amp;L or a defined revenue target</li>
<li>Strong people leader:&nbsp; you develop the people around you, not just manage tasks</li>
<li>Operationally sharp: you think in systems, schedules, and metrics</li>
<li>Comfortable with technology and excited to explore how technology can improve work</li>
<li>Clean driving record; valid driver's license required</li>
<li>Bilingual Spanish preferred</li>
</ul>
Nice to Have
<ul>
<li>Relevant certification, or willingness to obtain</li>
<li>Experience with field service management software</li>
<li>Familiarity with the local market and its customer base</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Competitive base salary commensurate with experience</li>
<li>Performance bonus tied to service quality and revenue KPIs</li>
<li>Full benefits package: medical, dental, vision</li>
<li>Company vehicle or vehicle allowance</li>
<li>401(k) with company contribution</li>
<li>Growth opportunity as we expand regionally and beyond</li>
</ul>
Acme Test Co is an Equal Opportunity Employer.

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