Business development / client success manager

Overview

Job Overview

We are seeking a highly experienced Client Success Manager with a strong background in business development, B2B consulting and client relationship management.

The role involves leading Zoom consulting calls, helping clients implement B2B action plans, monitoring progress and ensuring clients remain engaged and accountable throughout their journey.

Key Responsibilities

* Client Consulting: Lead Zoom calls to review client progress, develop B2B action plans and agree on clear next steps.

* Follow-Ups: Monitor client progress, track agreed actions and ensure clients remain accountable for their targets.

* Chaser Calls: Make regular reminder calls to clients regarding outstanding tasks, missed appointments and upcoming commitments.

* Client Feedback: During the third Zoom call, request testimonials from satisfied clients and identify any complaints or concerns.

* Complaint Handling: Address client concerns professionally, document feedback and escalate unresolved issues where necessary.

* Relationship Management: Build strong client relationships, improve engagement and support client retention.

* Administration: Maintain accurate CRM records of calls, action plans, client feedback and follow-up activities.

Essential Requirements

* Significant experience in business development, client success, account management or B2B consulting.

* Excellent communication and relationship management skills.

* Confidence leading professional Zoom calls and handling difficult conversations.

* Strong organisational skills and the ability to manage multiple clients.

* Experience using CRM systems and tracking client progress.

Key Performance Indicators (KPIs)

* Completion of scheduled Zoom calls and Chaser Calls.

* Client engagement and progress against B2B action plans.

* Client satisfaction and retention.

* Effective complaint resolution and collection of client testimonials.

* Accurate record-keeping and timely follow-ups.

Ideal Candidate

A proactive, commercially minded professional who can guide clients, maintain accountability, resolve concerns and deliver an excellent consulting experience while supporting client growth and retention.

Pay: From £760.00 per month

Benefits:

• Work from home

Work Location: Remote