Business Development

1.      Business Development

• Identify, prospect, and acquire new clients requiring freight forwarding services on the Indonesia–USA trade lane, including exporters, importers, manufacturers, and trading companies.
• Develop and execute a structured sales strategy to grow sea freight, air freight, and multimodal shipment volumes on the USA corridor.
• Conduct cold calling, field visits, networking, and industry events to generate new business leads.
• Prepare and present competitive proposals, rate quotations, and service solutions tailored to client needs on the USA trade lane.
• Negotiate contracts, service agreements, and pricing with clients and overseas agents/partners.
• Monitor and achieve monthly and annual sales targets for USA shipment volumes and revenue.

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2.      Account Management & Client Retention

• Maintain and grow relationships with existing clients shipping to/from the USA, ensuring high service satisfaction and loyalty.
• Conduct regular business reviews with key accounts to identify upsell and cross-sell opportunities.
• Act as the primary point of contact for clients on all matters related to USA shipments.
• Proactively address and resolve client concerns, shipment issues, and service disruptions in coordination with the operations team.

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3.      Market Intelligence & Trade Lane Development

• Monitor and analyze USA trade lane market trends, competitor activities, freight rate movements, and regulatory changes affecting Indonesia–USA shipments.
• Provide insights and recommendations to management on market opportunities and threats on the USA corridor.
• Build and maintain relationships with overseas agents, NVOCC partners, and co-loaders in the USA to strengthen service capabilities.
• Stay updated on US customs regulations, import/export compliance requirements, and trade policy developments affecting Indonesia–USA trade.
• Track key commodities flowing between Indonesia and the USA (e.g., furniture, garments, rubber, electronics, palm oil derivatives) and identify potential client segments.

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4.      Reporting & Coordination

• Prepare weekly and monthly sales reports, pipeline updates, and shipment volume forecasts for management review.
• Coordinate closely with the Operations, Customer Service, and Documentation teams to ensure smooth shipment execution for USA-bound cargo.
• Liaise with the Finance team on credit terms, invoicing, and accounts receivable for USA shipment clients.
• Collaborate with overseas agents and USA-based partners on rate negotiations, co-loading arrangements, and service improvements.

Requirements:

• Minimum 2–4 years of experience in business development within the freight forwarding, logistics, or shipping industry.
• Strong understanding of international freight forwarding processes including sea freight (FCL/LCL), air freight, customs clearance, and documentation.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM systems.
• Excellent communication and negotiation skills in both Bahasa Indonesia and English.
• Strong networking and relationship-building abilities.
• Self-motivated, target-driven, and able to work independently.
• Good analytical thinking to interpret market data and identify business opportunities.
• Ability to work across time zones when coordinating with USA-based partners and clients.