Business Development Customer Experience CX

Role & responsibilities

Business Development & New Client Acquisition

• Identify and acquire new enterprise clients across Delhi/NCR.
• Build and manage a healthy pipeline of CX and customer engagement opportunities.
• Drive the complete sales cycle prospecting, lead generation, client meetings, solutioning, proposals, negotiations and closure.
• Build relationships with senior stakeholders across CX, Customer Service, Contact Centre, Operations, Digital, Marketing, CRM and Technology.
• Identify opportunities across CX, Contact Centre, CRM, MarTech, Digital Engagement, Analytics, AI and Customer Lifecycle Management.
• Build a strong network across enterprise organisations and CX ecosystem players.
• Track market trends, competitor activity, client requirements and emerging opportunities.
• Coordinate with Operations, Technology, Data, MarTech and CX teams for solution development.
• Lead client presentations, RFP/RFI responses and commercial discussions.
• Ensure opportunities are commercially viable and aligned with Direct's business objectives.
• Own agreed new-business and revenue targets.
• Maintain accurate visibility of pipeline, opportunities, sales stages and closures.
• Develop strategic accounts and identify cross-sell / upsell opportunities.
• Work closely with leadership to shape the Delhi/NCR CX growth strategy.

Preferred candidate profile

• 5+ years of experience in Business Development, Enterprise Sales, B2B Sales or Strategic Account Acquisition.
• Experience in CX, BPO, Contact Centre, CRM, MarTech, Digital, Technology or Customer Engagement services.
• Proven ability to generate new business and close enterprise deals.
• Strong network and relationships within the Delhi/NCR market.
• Strong understanding of consultative and solution-led selling.
• Ability to independently create opportunities rather than relying only on inbound leads.
• Strong communication, presentation, negotiation and stakeholder-management skills.
• Commercially driven with a strong hunter mindset.
• Comfortable working in a fast-paced, entrepreneurial environment and building a business from the ground up.