Business Development Engineer

I. Lead Generation:

• Visit assigned number of customers per week, adhering to a structured schedule to maximize outreach.

• Inform customers about latest company programs, including relevant updates, its products, and services

• Distribute up-to-date company and product collaterals to visited customers, such as:

o Brochures and catalogues

o Product samples

o Technical specifications and data sheets

• Proactively book appointments and conduct presentations on the company, its products, and services as

needed

• Assess and observe customers' facilities and offices to identify potential applications for our products,

looking for:

o Areas where our solutions could improve efficiency or solve problems

o Opportunities to replace or upgrade existing equipment

o Potential for cross-selling or upselling based on the customer's current setup

• Develop and maintain detailed records of customer visits, including key contacts, observations, and

follow-up actions

• Gather market intelligence during customer visits to inform product development and marketing strategies

• Organize and participate in product demonstrations or trial installations at customer sites when

appropriate

II. Customer Acquisition:

• Conduct in-depth market analysis to identify potential clients across various industries

• Create and implement targeted outreach campaigns using various channels (email, phone, LinkedIn,

Facebook, etc.)

• Qualify leads and prioritize opportunities based on potential value and likelihood of conversion

• As needed, monitoring and follow up on progress status of offers/quotations and coordination with Sales

Engineer and immediate superior on needed adjustments to ensure getting the business.

• Collaborate with Sales Engineer and/or Immediate Superior to generate sales from identified business

opportunities/ sales leads.

III. Project Management:

• Attends pre-bid meetings as initial interaction to projects, in coordination with Sales Engineer, gather

necessary information (competitors, project timetable, project requirements and key points) and send

minutes of meeting in email.

• Develop project plans, including timelines and milestones of awarded projects.

• Lead kick-off meetings with clients and internal teams to align on project objectives and expectations

• Coordinate activities across sales engineer, immediate superior, technical, and support teams to ensure

smooth project execution and develop tools for project management for efficient tracking and reporting

• Attend coordination meetings and provide updates via email documentation

• Manage scope changes, assess their impact, and negotiate adjustments with clients as necessary

• Perform risk assessments and develop mitigation strategies throughout the project lifecycle

• Ensure project profitability by monitoring costs and managing resources effectively

IV. After-Sales Support:

• Facilitate project turnover process to ensure smooth product adoption and closing

• Conduct regular check-ins with clients to assess satisfaction and identify potential issues

• Coordinate with the technical support team to address complex client issues and ensure timely resolution

• Analyze support tickets and client feedback to identify trends and recommend product improvements

• Create and deliver training programs, in coordination with technical team to help clients maximize the

value of our products

• Develop account growth plans, identifying opportunities for additional services or upgrades

• Implement a proactive approach to contract renewals, engaging clients well before expiration dates