Business Development Executive

The Business Development Executive is responsible for achieving sales, delivering service and operations excellence. He / she also engages in innovation and productivity initiatives pertaining to the sales channels in the company. In order to drive seamless customer experience across channels, he / she handles order fulfilment processes for customers in store.

He / she operates in a fast-paced, diverse and customer-centric environment. As the first point-of-contact, he / she serves as the ambassador of the organization.

He / she is a highly motivated and service-oriented individual. He / she communicates well and thrives in a team environment.

Responsibilities:

Achieve Sales & Deliver Service Excellence

• Interact with customers to sell products/services and provide professional customer service in a timely manner, including after sales services
• Research and identify new industries / tenders that can potentially be customers for ROYAL INSIGNIA.
• Generate leads, credentials pitch, solution pitch, negotiation, close and follow up.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Prepare and maintain accurate records of all proposals, contracts and correspondence with clients.
• Respond to service challenges, e.g. handling customer queries and / or complaints, preparing reports and making recommendations to the management.
• Constantly engage current customers by keeping them updated on the company’s new products.

Deliver Operations Excellence

• Receive orders from clients and ensure that production is according to technical specifications and progressing on schedule.
• Ensure strict quality checks are done on every product prior to delivery.
• Advise Managing Director of client feedback/comments relating to product content and pricing as well as company performance.
• Work closely with the design and marketing team to adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Advise Marketing department on the company’s brand performance base on feedback from customers.

Requirements:

• Minimum Diploma/Bachelor’s Degree
• Prior experience in the area of selling premium fine gifts would be an advantage
• Candidates without experience are welcomed to apply
• Excellent interpersonal, communication, negotiation and presentation skills
• Able to work well in teams
• Good Customer Service Skills
• Stakeholder Management