Business Development Executive

About Kezza Clinic

At Kezza Clinic, we are dedicated to delivering advanced, results-driven skin, hair, and laser aesthetic solutions. We combine state-of-the-art technology with personalized care to ensure every client achieves their beauty, wellness, and aesthetic goals. We are looking for an energetic, professional, and empathetic Business Development Executive (BDE) who can drive clinic growth through proactive tele-calling, lead conversion, and expert client consultations.

Key Responsibilities1. Tele-Calling & Lead Management

• Make outbound calls to inbound leads, inquiries, and prospective clients generated through digital campaigns, social media, and walk-in databases.
• Proactively follow up with past or dormant clients to pitch new seasonal offers, packages, and check-in on their ongoing aesthetic journeys.
• Qualify leads by understanding their aesthetic requirements—spanning skin, hair, and laser procedures—and effectively pitch clinic services over the phone to book consultation appointments.
• Maintain an organized, up-to-date database/CRM of all calls, lead statuses, follow-up schedules, and conversion outcomes.

2. Client Consultations & Sales

• Conduct one-on-one face-to-face consultations with prospective and existing clients to evaluate their aesthetic concerns, goals, and expectations.
• Educate clients on suitable clinic treatments (including skin care, hair restoration, and laser procedures), maintenance regimens, and service packages with transparency and professionalism.
• Achieve and exceed monthly sales targets for clinic services, treatment packages, and retail products.
• Handle customer inquiries seamlessly across phone calls, WhatsApp, social media channels, and walk-ins.

3. Business Development & Growth

• Identify new business opportunities, local partnerships, and promotional avenues to increase clinic footfall and brand awareness.
• Plan and execute promotional campaigns, corporate tie-ups, and special clinic events to attract new clients.

4. Client Relationship Management (CRM)

• Build long-term relationships with clients to ensure high retention rates and repeat business.
• Coordinate with dermatologists, practitioners, and front-desk staff to ensure a smooth, luxurious client experience from the first phone call to post-treatment care.
• Gather client feedback, resolve any queries or complaints promptly, and ensure high customer satisfaction.

Requirements & Qualifications

• Experience: 1 to 3 years of experience in tele-calling, inside sales, business development, or client relations—preferably within the aesthetics, dermatology, wellness, or healthcare industry.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Skills:
• Exceptional phone etiquette, active listening, and verbal communication skills.
• Persuasive sales acumen with a proven track record of converting phone leads into appointments and meeting sales targets.
• Comfort with managing high volumes of daily outbound calls and maintaining CRM records.
• A neat, professional appearance suited for a high-end clinic environment during face-to-face consultations.
• Basic knowledge of skin, hair, and laser treatments or general aesthetic terminology is a strong advantage.

Compensation Structure

• Fixed Salary: Competitive base pay commensurate with experience.
• Performance Incentives: Lucrative incentives based on individual lead conversions and revenue generation.
• Clinic Bonuses: Additional bonuses and rewards for achieving overall monthly and quarterly clinic targets.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person