Business Development Executive

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Act as the primary driver of direct, face-to-face engagement with unmanaged merchant partners
• Set visit schedules, define key discussion points, and ensure the quality of interactions
• Educate partners on how to use tools (e.g., Merchant App, marketing features) to grow their business

2. Issue Resolution & Continuous Improvement

• Identify and rapidly resolve operational issues, technical glitches, or other concerns
• Gather feedback from merchants and channel it back to internal teams for continuous improvement
• Document successful engagement strategies and share best practices with internal teams

3. Performance Monitoring & Collaboration

• Monitor KPIs including engagement rates, satisfaction scores, issue resolution time, and tool adoption
• Analyze data to identify trends and pinpoint areas for improvement within the assigned area
• Collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience

Preferred Skillset

• Exceptional interpersonal and relationship-building skills
• Strong problem-solving abilities and a proactive, self-driven mindset
• Data-oriented with the ability to track performance and analyze metrics
• Knowledge of the local market and business landscape

Pay: Up to RM4,500.00 per month

Language:

• Mandarin (Required)

Work Location: In person