Business Development Executive ( Inside Sales )

About the role

Provide professional counselling to prospective students and help them select suitable programmes based on their interests and career goals. Respond promptly to enquiries through phone calls, WhatsApp, email, social media and walk-ins. Follow up with leads and guide applicants throughout the enrolment process.

Key responsibilities

• Explain programme details, schedules, entry requirements and available payment options clearly
• Achieve monthly enrolment, sales and conversion targets
• Conduct outbound calls and maintain consistent follow-up with prospective students
• Build positive relationships with students, parents, educational institutions and business partners
• Support education fairs, roadshows, open days, webinars and promotional events
• Maintain accurate lead and enrolment records in the CRM or company database
• Work closely with the marketing and academic teams to improve lead quality and student experience
• Prepare regular reports on enquiries, follow-ups, conversions and enrolments
• Carry out other related duties assigned by the management

About you

• Diploma or Bachelor's degree in Business Administration, Marketing, Education, Mass Communication or a related field
• Fresh graduates are encouraged to apply; relevant experience in education counselling, telesales, student recruitment or business development is an advantage
• Strong communication, interpersonal, negotiation and follow-up skills
• Comfortable working with sales and enrolment targets
• Able to communicate effectively in English and Bahasa Malaysia. Proficiency in Tamil or other languages is an added advantage
• Proficient in Microsoft Office, Google Workspace and digital communication platforms
• Self-motivated, organised and able to work independently and as part of a team
• Willing to participate in education fairs or promotional activities, including occasional weekends when required

Benefits

• Competitive basic salary with attractive commission or performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment
• Opportunities for career progression based on performance