Business Development Executive - MS Dynamics 365

Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses – we're shaping the future of digital innovation!

About us:

At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era!

Role Overview

ERBrains is looking for a highly professional, articulate and customer-focused Business Development professional to strengthen our Microsoft Dynamics 365 Business Applications sales team. This is a front-line customer-facing role where the individual will often be the first ERBrains representative a prospect interacts with. The role therefore requires strong English communication, business etiquette, consultative selling skills, structured discovery and disciplined CRM management.

Primary Objective

Own the journey from Lead First Contact Discovery Qualification Pre-Sales Handover Opportunity Nurturing Closure Support, ensuring that ERBrains receives well-qualified, actionable business opportunities.

Key Responsibilities

Lead Management

• Manage leads from website enquiries, Microsoft referrals, customer referrals, outbound prospecting, email campaigns, telephone enquiries, partners and events.
• Ensure every lead is acknowledged promptly, contacted and accurately recorded in CRM.

First-Level Customer Engagement

• Act as a professional first point of contact for prospective customers.
• Conduct introductory calls, establish rapport, understand the customer's business context and communicate ERBrains' capabilities clearly.
• Engage confidently with CFOs, CIOs, IT Directors, Finance Heads, Operations Heads and business owners.

Discovery & Qualification

• Conduct structured first-level discovery before involving pre-sales.
• Understand company profile, legal entities, geography, current ERP, business challenges, modules, users, integrations, timeline, stakeholders, budget indicators and decision process.
• Differentiate information requests, early-stage prospects, qualified opportunities, RFPs and nurture opportunities.
• Provide a clear opportunity brief to the Dynamics 365 pre-sales team.
• Coordinate demonstrations, discovery workshops, solution discussions, proposals and RFP responses.

Opportunity Development

• Own follow-ups after demonstrations and proposals.
• Track decision timelines, identify additional stakeholders, support commercial discussions and help progress opportunities toward closure.
• Identify cross-sell, up-sell and managed-services opportunities.

Required Skills & Competencies

• Excellent spoken English and professional business communication.
• Excellent written English and email etiquette.
• Strong telephone etiquette, listening and questioning skills.
• Ability to conduct structured discovery conversations.
• Consultative B2B selling and opportunity qualification.
• Confidence interacting with senior business and technology stakeholders.
• Strong follow-up, pipeline and CRM discipline.
• Commercial awareness, negotiation ability and ownership mindset.
• Working knowledge of ERP / business applications; Microsoft Dynamics experience strongly preferred.

Experience & Preferred Background

• 4+ years in B2B IT, ERP, SaaS, technology sales or business development.
• Experience managing leads and opportunities through a CRM. Maintain accurate lead and opportunity records.
• Experience selling ERP implementation, consulting, managed services or business applications is preferred.
• Experience with Dynamics 365 Business Central, Dynamics 365 Finance & Operations, NAV, AX, SAP, Oracle, NetSuite or Salesforce is preferred.
• Experience working with customers in North America, Europe, Middle East or APAC is an advantage.