Business Development Executive / Sr. Sales Executive

Role & Responsibilities

• Handle inbound and outbound sales calls with prospective learners and clients.
• Follow up with leads through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and recommend suitable training and certification programs.
• Generate leads, qualify prospects, and convert them into enrollments.
• Explain course features, benefits, fees, offers, certification, and payment options clearly.
• Handle customer questions, objections, and concerns professionally.
• Maintain regular follow-ups and manage the sales pipeline effectively.
• Achieve assigned monthly sales and revenue targets.
• Maintain accurate lead and customer information in the CRM.
• Build strong relationships with prospective and existing customers.
• Identify opportunities for upselling and cross-selling relevant courses.
• Coordinate with the training and customer support teams to ensure a smooth learner experience.
• Stay updated on MindCypress programs, certifications, promotions, and industry trends.

Preferred Candidate Profile

• Experience in Inside Sales, B2C Sales, Business Development, Telesales, or EdTech Sales.
• Experience in selling training, education, certification, or professional development programs is preferred.
• Excellent verbal and written communication skills.
• Strong convincing, negotiation, and objection-handling abilities.
• Comfortable making outbound calls and conducting regular follow-ups.
• Target-oriented with a strong focus on sales conversion and revenue generation.
• Ability to understand customer needs and use a consultative sales approach.
• Good knowledge of CRM tools and basic MS Office/Google Workspace.
• Experience handling international customers or international sales will be an advantage.
• Self-motivated, confident, and capable of working independently as well as in a team.
• Strong interpersonal skills and a customer-focused approach.
• Candidates with a strong sales mindset and willingness to learn are encouraged to apply.